“A W F U L C O M P A N Y A V O I D A T A L L C O S T
Shocking customer service where they put you on hold and put the phone down, wait times are nothing short of a disgrace. 1st time 50 minutes, 2nd call over 1 hour and counting. Disgrace. You have been told.”
“Very frustrating. On hold for 50 mins so far and still waiting to speak to someone. They have taken a direct debit payment after all monies owed have been paid and the final payment date - which is clearly stated on the contract, has passed.”
“My card has been stopped and I can not get through to customer services. Totally useless. You have to go through so many menus and pointless messages only then to be told that waiting time is over 60 minutes. Avoid”
“Avoid Avoid Avoid, impossible to get in touch they blocked my account so I cannot make payments, they want to you to breach 6 months interest free so they can take profits and charge you.”
“Completely non existent customer services, online contact form doesn’t work, no one ever answers the phone lines. No email address, bounces back. Do not use!”
“The worst experiance ever with this credit agencie. I placed an order online with Currys last week,I signed my credit agreement...but I did not recieved any order confirmation from Currys...so I contacted them about my purchase,they said they have no any purchase from me,but Creation already set up a direct debit with my bank account. How can I pay for something what I did not recieved?? I'm going to raise Saction 75 claim againts Creation! They did a mistake,they wants to charge me for something I don't have!”
“Don’t answer calls, don’t reply to emails, have no interest in speaking to customers. Waiting on hold here an hour. Waiting for my receipt for 12 months”
“yes, I have e mailed Creation 3 times and this afternoon sat on the phone for 45 mins but couldnt get through.
In a nutshell I am trying to establish why my creidt card has been cancelled or the account closed (neither of which I requested) - truly the very worst credit card supplier I have come across.”
“This is the worst company I’ve ever had to deal with, so much so I’ve just paid off my loan in full so I never have to deal with them again.
They robbed me of £30 and will not reply to my calls or my email or complaints, stay away.
I made a payment and they put it back into my account and then find me £30 for none payment??”
“I have changed my phone number and need to update my creation account as I can’t access it, but it’s not possible because they won’t answer phone, my email, or respond to there own message board, it’s a joke of a company”
“Complete and utter rubbish! The phone is on hold for 11 mins with music and then just auto cuts off. They fail to create monthly statements and then charge you £12 for late payment.
Runs by complete idiots, for suckers. AVOID!!!!”
“Worse than useless customer service. Hang on for 11 mins with music then get cut off. Dont create monthly statements and then charge you £12 for late payment of a statement they havent created!
Run by idiots for suckers!”
“Defiantly avoid using this company - I made a payment by bank transfer forgot to include my Creation account number - called Creation immediately and after a long long wait finally managed to talk to someone to advise them of my error.
After 3 weeks and numerous unsuccessful attempts and hours trying to get through on the telephone and around 6 e mails using their on line system I still have had no contact from them and the payment has still not been credited to my Creation Account.
In desperation I contacted Curry’s (company that introduced Creation to me when purchasing a new lap top) there advice was to call Creation as they cannot help.
I am now in contact with my Bank to help resolve this simple matter.
Frustrated customer that will not be using either Curry’s or Creation Finance ever ever ever again.”
“Purchased a TV from John Lewis and signed up for a 12-month interest-free deal. I find creation are taking funds immediately every month.
Their online system is at best useless and they never answer the phone. Think I'll have to refer to the FCA and I encourage people to steer clear.”
“Just over a week ago, I received an email advising me I could no longer use my Marriott Bonvoy card with Curve. This weekend I received an email from Creation telling me they were cancelling my Marriott credit card effective 1st November. A bit of research on the web suggests all Curve customers that have ever used their card with Creation were getting their cards cancelled.
I have been a Marriott member for over 25 years and have had my Marriott Mastercard (they no longer issue these) for most of that time. I am hugely annoyed and disappointed, but no idea who to speak with at Marriott.”
“Horrible and ignorant customer service. My card has been blocked / declined a dozen times while I was abroad on business trips causing embarrassment in front of colleagues. There was not communication before or after the card was blocked. Only way to unblock is to call Monday to Friday 0900 - 1730 and wait for an hour. Raised a complaint and got the most ignorant response.
I am an IHG spire elite customer and have requested IHG to change their provider from Creation.
Absolute worst!”
“Tried to make a payment, said I have to call them, been on hold 1:15 mins so far, this is a massive problem, I need to make this payment, I’m going to complain to the ombudsman because if this payment is not taken it can wreck my credit score.. I would not recommend using this business, and Curry’s and other high street business should be looking at the impact it has on them, as I would probably not use them either.”
