Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.31

“so far they have made me feel releived knowing they say they can help me .lovely friendly service good communication”

Posted 7 years ago

Good morning Rose. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Gave me all the information I needed to make an informed decision, very helpfull all the way.”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Every body was helpful and friendly and nothing was too much work. And every thing explained easily and each step progressed effectively and effortlessly”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“I was not told in anyway that they add on 40p for everyday you borrow money! And on 4 or 5 seperate occasions i have had to re-enter my banking details as the connection keeps gettin lost so i have to ring customer services again and again to rectify this! Once im paid up i probably wont use this again”

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Posted 7 years ago

Good morning Stephen, Whilst in an IVA a client is not allowed to take any form of credit out generally speaking. We would never charge 40p, taking out a form of credit with out the Insolvency Practitioner's approval would breach the arrangement. The only time creditfix would take banking details would be at an annual review with our cast-light system to generate an income and expenditure form which I can see you are not due to do as of yet. If you do have any other questions please do not hesitate to phone us on our number: 0800 0431431 Kind Regards Alistair - Creditfix

Posted 7 years ago

“Creditfix were very helpful while I could make payments but when I injured my back 3 years into the plan with a perfect payment record and was only in receipt of £99 pw they were asking for £160 pm and told me if i miss 3 payments it would be cancelled as i did not know if or when i would work again. When I started with this company I was told my payments would rise or lower with my income sadly this is not the correct information. So i would definitely not recommend this company unless you are guaranteed to have an income to keep your payments up for the whole term. Terry Ponsford”

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Posted 7 years ago

Good morning Terry, I am sorry to hear that you feel this way, in regards to your payment plan we can lower the payments for the monthly contributions to a certain level but after this certain level (%15) we would have to come to a variation meeting with the creditors for them to vote wither to accept this decrease or decline, generally creditors will accept but they would require a further extension on the arrangement depending on the amount of the decrease. We always try advise to only do this if necessary due to the possible extensions. If you do have any further questions please do not hesitate to phone us on: 0800 0431431 Kind Regards Alistair - Creditfix

Posted 7 years ago

“CreditFix worked in a very friendly and efficient way, keeping me updated throughout the whole process of dealing with my finances.”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Creditfix made me feel at ease and get my finances in order without getting myself In a state of panic”

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Posted 7 years ago

Good morning Gemma. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“I can fall asleep without worrying about the post arriving the next day”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“get happy because they helped me out massively.”

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Posted 7 years ago

Good morning Sophie. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Very helpful, explained everything very well”

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Posted 7 years ago

Good morning John. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Very quick and professional service would definitely recommend to others”

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Posted 7 years ago

Good morning Paul. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Credit Fix.. Made All My Worries Go Away!!”

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Posted 7 years ago

Good morning Claire. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“They gave me a bit of peace and mind”

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Posted 7 years ago

Good morning. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“POOR communication. 4 years in and now back to sleepness nights thanks to qualifying for a second charge mortgage. So in the end we end up with a loan so you can get your money, back to owing the same money we started with! Do not bother with them, I'm now back in a dark hole”

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Posted 7 years ago

Good afternoon, I am sorry to hear that you feel that communication has not been satisfactory. In regards to the second charge mortgage, this would only be accepted if it is seen that the clients equity on their property is over a certain level. This only occurs if the clients at equity 85% LTV. If you do have any other questions please do no hesitate to phone us on: 08000431431. Kind Regards Alistair - Creditfix

Posted 7 years ago

“Once the IVA was rejected, Creditfix appeared to have no further interest in the matter. Failed to reply to numerous emails from myself, as well as failing to reply to requests from my creditors that contributed toward my IVA being rejected. Have acted unprofessionally and unsatisfactory.”

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Posted 7 years ago

Dear Mr Wright, I understand that you have raised your concerns direct with this office and our Compliance Team are currently reviewing your case file and will respond direct to you in respect of this matter. Regards Alistair - Creditfix

Posted 7 years ago

“i have get all suport that i need and all the answer for my question, i just have to say thanks”

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Posted 7 years ago

Good afternoon Daniel. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Emailed twice never got a reply rang with a concern of attachment of earnings felt like i was fobbed off sent a whatsapp n got told to get intouch with the creditor myself havent heard or had any contact with u in almost 2 months feel like im at rock bottom agen if advantage take the attachment of earnings and you take my direct debit i cant pay all my bills never mind buy food”

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Posted 7 years ago

Good afternoon Susan, I am sorry to hear of your issues, I have had a look at your case and can see unfortunately a creditor that was originally proposed as a secured creditor was an unsecured creditor so they had to be added to the arrangement. Due to them having a share of around 33% they stated they would reject the IVA which would block the IVA from being able to be approved. If you do have any other issues or queries please do get in contact with us on our number: 08000431431 or on the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“After completing our 4 years on trust deed (October 2016) had to contact them to find out if there was any disclosure on case 10 months later ,received letter Friday 11/08/2016 to say a full and final offer was being put to creditors another 2 years @ £265 more stressed now than before applying ????”

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Posted 7 years ago

Good afternoon, I am sorry to hear you have been experiencing some issues. In regards to the 2 year extension this is based on the equity of your property that you own. If there is a certain amount of equity on the property, an extension is put on the arrangement to help the creditors dividends to be higher and is still based on your affordability which did not change. The figure for your monthly contributions held at your original amount. I am glad to see that you are in the process of receiving your completion documents and that your arrangement has now successfully completed. If you do have any questions however please do get in contact with us either on our number which is: 08000431431 or the new live chat on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“The consultation was easy and i was spoken to nicely and everyone understood the situation was in, took a lot of stress and saved my relationship.”

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Posted 7 years ago

Good afternoon Josh. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

“Easy application and clear instructions throughout. Very helpful and understanding staff”

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Posted 7 years ago

Good afternoon Paula. Thank you for your review, if you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new Live chat system on our website: https://www.creditfix.co.uk/ Regards Alistair - Creditfix

Posted 7 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews