Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.24

“Hi you have left me with no money since Tuesday 8th May due to not telling me I could not bank with halifax. When I phoned you I got told it was not your fault and that we need to open a new account with another bank this we have done. One problem all the money due in to our old account has disappeared we have contact HMRC ref tax credits payments they said they have paid them. We have contacted halifax and they are saying there is no money in that account and no money has been paid in. I had bills due out my account on the 8th May that have failed so you are putting me more in debt. If you had told us we could not bank with halifax at the start then this situation would be resolved as we would of had a new account up and running. As I say credit fix have left me since 8th May with no money to buy food and pay them bills. But creditfix don't Care do they just as long as they get their first payment. After all this I am not considering seeking legal advice as creditfix is there to help get out of debt not put you in it more. I have 3 children and have not got food for them to eat kids on poor countries get treated better and all creditfix can say is SORRY. Sorry for what absolutely shiting on us and not giving a a toss what's happened. Absolutely shocking service and I will be copy and pasting this email in all review websites and forums so other people can read it and go with a company that values and cares about their customers.”

Helpful Report

Posted 7 years ago

Good Afternoon, I do apologise for the service you have received thus far, in relation to your case I can see this has now been discussed and resolved, we do appreciate your feedback whether this is negative or positive as this assist's with us improving our services. If you require further assistance please contact us on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk alternatively reach us on Live Chat at www.creditfix.co.uk. Kind Regards James - Creditfix

Posted 7 years ago

“Was transferred from knightsbridge to creditfix and all i can say it stay away from creditfix as this company is a absolute joke and a waste of time. They just get you into more trouble and they don't care about their customers. Ive tried getting more debts put onto my iva which they missed but they just don't care. They don't respond to any calls or emails. All they care about is making profits from their customers. I will be seeking legal advise and will be taking legal action against creditfix.”

Helpful Report

Posted 7 years ago

Good Afternoon, I do apologise for the service you have received to date and we appreciate you taking the time to provide feedback whether this is positive or negative. I have sent an email to the relevant department requesting an immediate update and that you are contacted once this has been reviewed. In the meantime if you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk alternatively you can reach us on Live Chat at www.creditfix.co.uk Kind Regards James - Creditfix

Posted 7 years ago

“I have been left worse off than ever I've had an attachment of earning for 8ths even though supposed to be protected and still happening now I have made the calls and emails to creditfix never a call from them I'm seeking legal advice”

Helpful Report

Posted 7 years ago

Good Afternoon Donna, I do apologise for the service you have received to date, your feedback is appreciated and is crucial in assisting in our efforts to improve on our customer service. In relation to the Attachment of Earnings I can see this has been previously discussed with our colleagues to which has been sent to the relevant department. In the meantime if you have any questions please call us on 0800 0431 431, alternatively send an email to customerservice@creditfix.co.uk. Kind Regards James - Creditfix

Posted 7 years ago

“This is the worst company I have ever heard I joined it to help instead it ruined my life. I have emailed and called them to stop deducting money from my account since last year and they can't either call or email me back but they keep deduction money from my account ....What sort of company is this who can't respond and yet get money ftom client???I consider this to be roberly without violence My name is David”

Helpful Report

Posted 7 years ago

Good Afternoon David, I do apologise for the service you have received to date. We always aim to respond to any emails within 7 days, if you have not had a response then please call us on 08000 431 431, alternatively email us at customerservice@credifix.co.uk and we will look into your query. We are always looking to improve our Customer Service and feedback is crucial to this, negative or positive so thank you for bringing this to our attention. We look forward to hearing from you. Kind Regards James - Creditfix

Posted 7 years ago

“How is the rating for this company so high. Their collectiosn team are nothing short of shark loan collectors. Rude and aggressive. Don't go with them. Leeanne even thought she had more of a say than my IP and the manager she directed me too. Very rude, aggressive and abusive. Seriously avoid them. IVA should be about helping people who struggled not abusing them like debt collectors.”

Helpful Report

Posted 7 years ago

Good Afternoon Peter, I do sincerely apologise for the service you have received to date, We do appreciate you taking your time to provide feedback in relation to your experience as this further assists with us being able to improve on our customer service. I can see we are currently liaising with yourself in regards to the concerns raised and we will maintain contact with yourself until you are satisfied. In the meantime if you have any questions and or queries please call us on 0800 0431 431 or alternatively send an email to customerservice@creditfix.co.uk and we will endeavour to assist. Thanks for your feedback. Kind Regards. James - Creditfix

Posted 7 years ago

“Had an email at the end of last year stating that Knightsbridge was no longer dealing with my IVA and creditfix were taking over ( never heard of this company ). I have had no issues with knightsbridge and they have always been proffessional and acted on emails very quickly. Reading some of these reviews it is very worrying that a lot of people are having the same issues. If i had a choice i would not be with this company. No contact from them, no response to e mails. Please get your act together or prehaps think of training development for your staff to answer emails in a timley manner when your customers are requesting information or passing information for your records and to make life easier on your customers”

Helpful Report

Posted 7 years ago

Good Afternoon Natalie, I do apologise for the service you have so far, Any feedback from our client's is taken into account for this to help improve our services. In relation to your case being acquired by Creditfix, This was an agreement between Knightsbridge & Creditfix to which when your case was successfully transitioned to Creditfix we sent documents with all the information required to inform our client's about the switch. If you have any questions please contact us on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk and we will endeavour to assist. Thank you for your feedback. James - Creditfix

Posted 7 years ago

“I've was transferred from Knightsbridge to this company late last year have never heard from them my IVA is due to end this year this month actually!!!! So will wait and see what happens like a lot of other people who were with Knightsbridge I'm not very Happy!!!! Hopefully it will all be resolved without any problems and my worries will end.”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry to see you have had issues with the switch from Knightsbridge to Creditfix, Your feedback is taken into account and is used to help improve on our customer service, Please accept my apologies and know we will always endeavour to assist and with any queries or concerns you may have in relation to your IVA. If you have any questions please give us a call on 0800 0431 431 and or send an email to customerservice@creditfix.co.uk or reach us on Live Chat at www.creditfix.com Many Thanks for your feedback and we will look forward to hearing from you. James - Creditfix

Posted 7 years ago

“Fantastic people to deal with clear and precise explained everything . I have had no problems to date”

Helpful Report

Posted 7 years ago

Good Afternoon Karen, I am delighted you have had no issues so far whilst dealing with Creditfix, Throughout the term of your agreement we will always be on hand to assist with any queries and or concerns you may. If you have any questions please call us on 0800 0431 431 and or email us at customerservice@creditfix.co.uk or reach us on Live Chat on www.creditfix.co.uk Kind Regards James - Creditfix

Posted 7 years ago

“I have had my iva for one year now and have received great customer service. Best thing I’ve ever done”

Helpful Report

Posted 7 years ago

Good Afternoon Catherine, I am delighted you have received great service so far whilst in your arrangement, Throughout the term of your agreement we will always be on hand to assist with any queries and or concerns you may. If you have any questions please call us on 0800 0431 431 and or email us at customerservice@creditfix.co.uk or reach us on Live Chat on www.creditfix.co.uk Kind Regards James - Creditfix

Posted 7 years ago

“Alike a high number of other reviews on here, I was sadly transferred from Knightsbridge to Creditfix a number of months ago. In my 3+ years with Knightsbridge it was plain sailing. In the short time I’ve had reason to contact Creditfix I’ve discovered how unprofessional and somewhat incompetent this organisation is. I feel incredibly vulnerable knowing this company is now overseeing my IVA. I have had to send in the same documents now three times (my personal information.) Im partially deaf and a number of call takers have been so difficult to understand I’ve virtually been in tears after the call because I can’t understand them. I even asked to speak to someone else after politely explaining I couldn’t understand them and was told, “No.” My annual review is currently being carried out and after reading some of these reviews I am dreading the outcome! I have even been addressed with the wrong name during recent correspondence so I don’t hold out much hope! Roll on next year when my IVA ends and I don’t have to be subjected to such demoralising and incompetent practice.”

Helpful Report

Posted 7 years ago

Good afternoon, I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the annual review this is a process that we need to do annually, This is to make sure the clients affordability is reviewed and amend the payments towards the arrangement if there is any changes . If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk Kind Regards Alistair - Creditfix

Posted 7 years ago

“I've been with Knightsbridge for 4 and a half years very happy with their service then I'm moved to these Muppets yes credit fix I finish this iva in 5 months and they tell me I got an extra year to pay another 5600 pound they have had an extra 4500 PPI money so that means I've gotta pay more than what I was in debt with I will seek legal advice you ain't getting any more than I owe”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. As part of the agreed terms of the IVA redresses such as PPI would come into the full amount of the debt with the creditors, in most cases this will be small amounts to help build up the percentage of the debt paid of to the creditors. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“Sometime ago I was in a very unhappy situation concerning my debt problem and I was advice by Creditfix. Some one rang me to explain how I can coop with my debt problem. And I can say it has help me a lot and I have since recommend to most of my friends to try them if they get in trouble and it work I thank them.”

Helpful Report

Posted 7 years ago

Good afternoon George Thank you for your review, If you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new live chat system on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“So my IVA was transferred from Knightsbridge to creditfix in Nov 2017, got a text today (08/03/18) saying that my annual review was outstanding. I called to ask whays this was all about and was told an emial was sent to me asking for information. I checked my emails and nothing from creditfix other than a thank you for your payment email. So i ring back and ask again where is this email i was meant to get? its on its way (so im guessing one wasnt sent before). I tried the live chat and spoke to Alistair he was good found information faster than the 2 ladies before from the review team, but still unable to get point across (not Alistairs fault). when the link arrived i opened it to find they wanted all my log in details fro my internet banking, so i rang my bank who said DONT NOT UNDER ANY CIRCUMSTANCE GIVE THAT INFORMATION TO THEM. So i ring creditfix back and got through to a fantastic lady called Katelyn (hope spellings right) who sorted all my issues out fast and pain free paperwork in post for me to do. fingers crossed all goes smoothly from here on. review poor as far but maybe there is light ahead.”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“Was contacted by creditfix to help with debt problems. Everything seemed great. Was told I could keep my bank account only to be to find out a few days before Christmas my account was frozen. Couldn’t pay rent, council tax or other bills. Communication with this company is horrific. Worst decision I have ever made. Would never recommend these idiots”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process. We are always looking to improve our customer service and do take on any concerns from our clients. In the process of getting your IVA approved if you do have some form of credit/debt with your bank we will always advise the client to change over to a new bank and set up a basic account. When we put the creditor meeting ahead the bank will freeze all accounts with the clients name associated on these. If a mistake has been made and funds have been transferred to a frozen bank account our creditor hassle team can get this temporarily unfrozen for you to release the funds. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“The people on the phone are hard to understand they talk over u they said they would send forms to do my annual review didnt recieve them then got threatened if i dont fill them in within 7 days im in breach of contract. Got moved over from knightsbridge i never had any problems with them it would have been nice to stay with them but didnt have a choice dont go with creditfix i suffer anxiety and this company made it worse there a joke going to seek legal advice”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“payment was due the 1st but nothing happened went on chat took long time to sort it out made payment through chat heres hoping they dont take two payments they didnt seem bothered about me i was worried as never had one single problem with knightsbridge so now worried they will take two payments out you couldnt get through by phone will always worry it will happen again .”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to payments for the monthly contributions, this does generally take a few days to show on clients bank statements, if a payment is missed we will not automatically set a second payment without notice. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“So far i haven't had a good experience with creditfix. My account was recently taken over by this company and all i have had is one letter asking me to sign my consent. I did a lot of research when starting my IVA as its important to know what your getting yourself into as its for a long period of your life. I have never heard of this company and im just expected to sign and let them handle everything. I havent spoken to anyone, no one has asked me how i feel about it all, no one has phoned to see if im ok and handle things. Ive had a lady phone me three times asking to me complete an annual review but never actually got an email with the link. So i thought it would change tacts and chat to someone online and 5mins in the guys ended our conversation midway through a question! it is safe to say i am unhappy with the service i am getting!!!!!!!!”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. The new live chat system we have introduced onto the Creditfix website is a great system for clients to get in contact with ourselves if they are unable to speak on their phone. Unfortunately if there is a bad connection, the chat will disconnect and show as the live chat being closed. If this ever does happen please feel free to start up a new chat and out staff members will be able to continue the conversation with you. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“Always very helpful and supportive.there was never an issue with solving a problem or a professional advice.amazing Strong accent though ;)”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, If you do have any questions please do not hesitate to phone us on : 0800 0431 431 or on our new live chat system on our website: https://www.creditfix.co.uk/ Kind Regards Alistair - Creditfix

Posted 7 years ago

“Iva with knightbridge worked perfectly, with only couple years left send off my annual statement, forgot to included a out going try to phone and told someone would ring back two weeks later and a few calls I have made to these people what a waste of time”

Helpful Report

Posted 7 years ago

I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

“Iva with knightbridge worked perfectly, with only 10 months to go i get transfered over to these clowns without any paperwork to inform me of this. When calling them they seem to have lost or not received any documents from KB regarding my iva. If i can send everything again or i will default on my iva....rude staff on the phone who wont allow you to finish a sentence if they actually understand a word you're saying. Keep repeating same thing over and over again "email us the documents or you default" never once been late with payments or documents for review. Now get an email if i can follow the link and fill in online banking passwords...dont think so....to many fraudulent scams out there as it is. Be glad when this is all finished. Wish i could have stayed with Knightsbridge.”

Helpful Report

Posted 7 years ago

Good afternoon Maurice, I am sorry to hear of your issues you feel you have had through the process of the transfer. We are always looking to improve our customer service and do take on any concerns from our clients. In regards to the the annual review process, we have a quick process if you have internet banking which automatically generates the 6 months of bank statements and will save this as a PDF for the annual review team to manually review over. This is a secure process and none of your banking login details are saved. If a client does not have access to this then we can do the original process which is sending out a paper version to be manually filled in. If you do have any further queries or issues please do get back in contact with us on 08000431431 or contact us on our live chat : www.creditfix.co.uk

Posted 7 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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