Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Creditfix Reviews

4.3 Rating 1,942 Reviews

83 %

of reviewers recommend Creditfix

Company Reviews

4.3

Based on 1,942 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

Write Your review

Tell us how Creditfix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Creditfix 5 star review on 22nd March 2024

Creditfix 5 star review on 9th February 2024

Creditfix 5 star review on 19th January 2024

Creditfix 4 star review on 1st November 2023

Creditfix 5 star review on 19th October 2023

Creditfix 2 star review on 3rd October 2023

"JameS Cliford "

Creditfix 5 star review on 23rd September 2023

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am now debt free but would not advise using this company. Once signed up communication became a major ongoing issue - staff handling case changed repeatedly, file not updated, incorrect information given etc. Even after I got my discharge (this was also mishandled) I STILL got calls and letters (quite aggressive) about PPI and how I HAD to comply with company! Three months after discharge I am still receiving statements from companies handling the credit cards on behalf of the creditors, who have only just received notification of my discharge! Basically the right hand doesn't seem to know what the left hand is doing and would advise using a free debt service - be warned, you may have to constantly chase them, you may find money not recorded correctly, they take too much in PPI fees, you have additional charges suddenly appearing with no prior notification and very little gets paid to your creditors. Can also affect your partners credit and you don't get warned about that!”

Posted 7 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“Wasn't very happy after calling on the 15th of last month to have my payments made on the 28th of the month when I get paid to be text three days ago to say the bank had declined my payment. When I called and asked what happened the lady I spoke to did sort it but I've now accrued £8 bank charges. Apart from that very happy”

Posted 7 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“they helped sort my debt problem easily and with words i understood i am getting letters from debtors and it's very worrying as i have made payments to you but nothing is being done . please get in touch”

Posted 7 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“We r still getting letters from the creditors saying we haven't payed then hmmmm”

Posted 7 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“Still getting hassle from virgin not impressed with this”

Posted 7 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“Helped out with all my debts. Told me everything I needed to know. Always help out when I ring up”

Posted 7 years ago

Good Afternoon, thank you for your kind words. Happy to help.

Posted 7 years ago

“I'm not sure as my application is still being processed. There is no much of update”

Posted 7 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“Happy with how they dealt with things would recommend”

Posted 7 years ago

Good Afternoon, Thank you for your response. Happy to help.

Posted 7 years ago

“I have not had an email or letter to confirm what I'm paying & how long for also I have had letters and phone calls from my creditors demanding money John Bowman”

Posted 7 years ago

Good Afternoon, you can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 7 years ago

“It's been really difficult with Creditfix to get help! On a number of occasions we have called to say that creditors were still calling and sending us letters but no one bothered to help us! There are better organisation like Creditfix but unfortunately we are stuck with you and it's been a nightmare!”

Posted 7 years ago

Good afternoon Thank you for your taking our recent survey, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records, I can see from your file that we have contacted your creditors on many occasions when you have told us about the hassle you have received. If you can provide me with the names of the companies who are still in contact with you; then I will liaise with them to resolve this for you as soon as possible. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to write a short review. Kind Regards Adam Carey Customer Service Manager

Posted 7 years ago

“although I'm grateful for Creditfix to help me I have to say they don't explain things very well. so my advice is when they send documentation make sure you go through it properly as there are things they DO NOT explain . sorry creditfix just being honest.”

Posted 8 years ago

Good morning Mr Hall Thank you for taking the time to give us some feedback, I was sorry to hear that you feel the communication was not what you hoped, please accept my apologies for this, we are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any questions at all about your arrangement. Once again thank you for taking the time to complete our survey. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“It would be nice to be kept informed of where we stand and what is going on”

Posted 8 years ago

Good afternoon Thank you for taking the time to provide your feedback. I am sorry to hear that you feel the communication has not been what you expected so far, however we have been trying to contact you regarding your IVA. Can you please contact us at your earliest convenience by emailing customerservice@creditfixme.co.uk or by calling us FREE on 0800 0431 431. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Although have been with creditfix for a few years, I do not get a statement of money paid so have no idea if at the end of 5 years I will actually be debt free. More information please.”

Posted 8 years ago

Good afternoon Thank you for taking the time to provide feedback for us, at the end of your arrangement you will receive your closure documentation that will provide the information that you are looking for. I can also confirm that once you have successfully completed your arrangement that your creditors will no longer be able to pursue for any debts. Should you wish to discuss these answers in more detail you can call us FREE on 0800 0431 431, we are here Monday to Thursdays 0830-2000 & Fridays 0830-1800, alternatively you can email us anytime at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“I felt like I was being pushed into entering an arrangement with them and did not sign application form as I was in 2 minds but they insisted that I pay the monthly fee as I was committed although I had not signed the forms?”

Posted 8 years ago

Good afternoon Thank you for taking your time to provide a review. I am very sorry to hear that you felt "Pushed" in to your arrangement, this in no way reflects our CORE values, we take any feedback as such very serious. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Thank you again for taking the time to provide your feedback, if you would like to discuss this or anything else our customer service team are here Monday to Thursdays 0830 to 2000 and Fridays 0830-1800, alternatively you can email us anytime at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“DEAR SIR/MADAM MY IVA reference : IVA33556 MY CREDITOR : TESCO PERSONAL FINANCE , MONTHLY OF £128. I would like to start make payment , but I HAVE NOT BANK DETAILS FROM CREDITFIX. HOW CAN I MAKE ANY PAYMENT TO CREDITFIX ? IF YOU SENT TO ME YOUR BANK DETAILS , I SHALL START PAY RIGHT NOW. ONLY THIS IS WHAT I NEED FROM CREDITFIX. COULD YOU SENT ME YOUR BANK DETAILS VIA E-MAIL OR VIA POST, PLEASE. THANK YOU YOUFS SINCERELY MR MILOS KOZEMPEL IVA 33556”

Posted 8 years ago

“Since signing up with credit fix I am disappointed that there has been no contact and when I email I don't get a reasponse . The initial meeting and set up was good but after that I am disappointed .”

Posted 8 years ago

“I would have liked some form of receipt or acknowledgment of each monthly payment I made.”

Posted 8 years ago

“I have been grateful for the debt assistance but disappointed in the lack of contact and advice given in dealing with the chasing debters.”

Posted 8 years ago

“I have been in the iva for 6 months now and im still getting demand letters from creditors”

Posted 8 years ago

“I have sent in letters from my debtors but don't receive any confirmation that you have received them I have still not heard from the other firm that is help my case”

Posted 8 years ago

«
1
2
3
4
»

Creditfix is rated 4.3 based on 1,942 reviews