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Crew Clothing Reviews

3.3 Rating 59 Reviews

59 %

of reviewers recommend Crew Clothing

Company Reviews

3.3

Based on 59 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email

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Crew Clothing 1 star review on 15th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was an option for 0 stars then I would give it. The absolute worst customer service I have ever experienced. I purchased a cardigan on line as a gift but it was too big, I returned it by courier and I have been chasing a refund for weeks, I have been told twice that my refund is being processed yet 3 weeks on I still haven't received a penny. Yesterday they told me I was getting a gift card for £60 as I paid by cheque yet I don't have a cheque book, I paid by credit card and it was £50, you cant ring them as its a permanent recorded message, so you have to just keep emailing and not getting anywhere.”

Posted 2 weeks ago

“Jumper falling apart”

Posted 1 month ago

“Have to say went in to the Totnes crew and the manager was one of the worst I have ever met will never shop in that store again poison dwarf like the store but have to say the other lady’s were lovely”

Posted 7 months ago

“You can tell how desperate this out-dates company is. Offering numerous 15% discounts and when you come to moat for their over-priced tat, you are then told you can’t use them. Have tried at least 3 that categorically state they can be used only to be told at point of paying that they cannot be used….aril-off company that has had its day!”

Posted 9 months ago

“To be honest I would prefer to give Crewe no stars but there is not an option. I wished I read some reviews on here before I placed an order online. My first order arrived and the item was not suitable. Like the reviews I've read on here I can mirror that. I followed their return procedure online and the order number would not work on their website. It would not even recognise their own order number. I tried about 3 times to no avail. I went into the post office and the post office said I need to register online as a return. I sent Crew an email and a message came back that they were busy and will contact me in 7 days. No contact...so It was another email and nothing again. I contacted them and told them I would like to return the item and if I can have the returns address. The adviser said she will go and check the return address but never came back, I was left holding on. I contacted one of their branches and asked If I could return it but the shop worker hung up. I called again and was told that he wasn't sure I could return it to his store because I ordered it online. That is not what it said on the delivery slip. The only thing is I'm rural with a mobile post office van that comes once or twice a week. I googled the head office and sent it there with a letter about how I was treated and asked for a refund. Never again...lots of emails and rubbish customer service who do not care. I had to pay over £5.00 myself to send it back signed just to make sure they acknowledge it. Please be aware before you order online. I would suggest going into one of their stores to make a purchase rather than online. But either way I won't bother. After my refund I will unsubscribe from their website.”

Posted 9 months ago

“Made an order, no confirmation email, but plenty of marketing emails since. No idea if order will arrive, but showing on credit card. Rang customer service , got to front of queue twice and got cut off both times. Will see if anything happens over the coming days before I go to my credit card provider. They must have IT and customer service issues. The clothes are generally good, but my advice is buy in store rather than online. Or if you want to shop online, do somewhere where they have proper IT and customer service.”

Posted 11 months ago

“Produce really poor quality items that… Produce really poor quality items that are faulty and when you write to them they are not interested at all just say as I bought it from a third party it's not their responsibility... I bought it from Costco so will return it there but will also write to Costco about why they are stocking cheap quality rubbish from this shady company and making people waste petrol money having to return their faulty rubbish”

Posted 1 year ago

“I order kuti set they deliver totally different product that too suite peice and there was no option to return also. It was worst experience with this clothing crew.”

Posted 1 year ago

“It's a scam I have ordered dress and they deliver some pieces of clothes”

Crew Clothing 1 star review on 15th September 2022

Posted 1 year ago

“Don't buy from this site. What I ordered & what was serviced is totally different. Tried to reach their customer care no & dropped email to their support team...no use !!!!!!!!!!!!!!!!!!! Following them for a refund & no response till date”

Posted 1 year ago

“Frauds Cheaters Cheating people of their hard earned money”

Posted 1 year ago

“Big fraud people . Be careful before ordering .they have sent the wrong products to me and u have been messaging and sending them mails which they are not replying and not sending the refund also”

Posted 1 year ago

“for the last 10 days there has been no international delivery apparently due to a glitch. now the glitch has been repaired and resulted in increased price and added VAT for international delivery. unethical business, avoid if you live abroad.”

Posted 2 years ago

“Place an order in September. Made several attempts to get an update or refund on the order. It’s December and I still don’t have my order or my money. This company has poor customer service and at this point I think they just steal money.”

Posted 2 years ago

“Have spent three days both on-line and by telephone trying to order ten items, despite many promises still no products, I also asked if products have been made in China, no response ! Ron Stratton”

Posted 2 years ago

“WARNING!! I live in the USA and Crew say they ship internationally, however it’s been months and my order never showed up despite FedEx saying it’s been delivered. My recommendation is if you don’t live in the UK be warned if you order internationally that you won’t receive your order. I’ve contacted my bank about getting my money back but it’s a frustrating process to have to go through.”

Posted 2 years ago

“I recently ordered 2 jumpers from Crew and have been shopping there for over 10 years. One jumper arrived and the other didn’t. I called and they confirmed these were to be sent separately and to wait for the delivery. 2 weeks passed and still no jumper so I called and was told there was a delivery issue. If I hadn’t called I would never have heard back. They said they could re-order the jumper and have it sent next day delivery, I asked if they definitely had the size etc and they confirmed they did. I waited in the next day and the jumper didn’t arrive, then I received an e-mail telling me the jumper is no longer in stock. I replied to customer service that I wasn’t happy and haven’t received a reply which was nearly 2 weeks ago. Really poor service and I won’t be shopping at Crew again.”

Posted 4 years ago

“I put in a substantial order for items… I put in a substantial order for items in stock as i was going on a special Xmas holiday. Couple items delivered within a week, bulk of order was over 10 days and after my departure for holiday. I called but couldn't get through, sent emails and didn't hear anything for 2 weeks. In the meantime had numerous promotions, order now for Xmas etc which was obviously untrue as my order didn't arrive in time. Eventually had a reply from customer services stating that they assumed the issue was now dealt with? So you pay up front, don't receive the goods in anything like their time frame, try to contact, can't get through, three weeks later get a reply that means nothing? Premium cost clothes, sloppy uncaring service. Real shame.”

Posted 4 years ago

“Appalling (non-existent) customer service. Clothes ordered didn't arrive. Queue for over an hour on the telephone to talk to customer services. Cut off twice with no explanation when the line was finally answered. I have heard from other people since that the quality of the clothes is hit and miss too. Guess I'll never know though.”

Posted 4 years ago

“In Store they are amazing however online is a joke at best. They just cant get it right ! My concerns are being escalated up the Crew management chain !”

Posted 4 years ago

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Crew Clothing is rated 3.3 based on 59 reviews