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CRUISE Reviews

3.9 Rating 11,534 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,534 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
47
Anonymous
Anonymous  // 01/01/2019
Im Delighted with Cruise Shopping everything i buy is good quality and great service.
Helpful Report
Posted 4 years ago
Gr8 service
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Posted 4 years ago
I recommend
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Posted 4 years ago
Excellent customer service and competitive prices. Delivered very quickly. Very Happy Customer .Thanks
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Posted 4 years ago
Really fast delivery items exactly as described
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Posted 4 years ago
Great service every time. On this occasion sent back for a refund and got notified the next day! Thanks again Cruise!
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Posted 4 years ago
I ordered some jewellery and when they came it wasnt what I expected. I sent it back a d it was refunded in my bank within a couple of days. Absolutely brilliant. Would recommend them highly.
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Posted 4 years ago
The item I bought was as described and delivered on time, very happu
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Posted 4 years ago
Delivery was spot on no issues product was as it was seen on the web site I will order again from them
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Posted 4 years ago
Excellent sales and service! Item came well packaged and protected. Great service👌
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Posted 4 years ago
Amazing place to shop
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Posted 4 years ago
Everything i order always comes in tip top condition packed well 👌
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Posted 4 years ago
I have been shopping at Cruise for 20 years and have never had complaint. This month I have had both Balmain and Westwood jeans. I was thrilled as they are a fantastic fit.
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Posted 4 years ago
Always had good service and value for money from cruise. Bought a few items last week unfortunately one item had to be returned....nothing wrong just didn’t like when they arrived...waiting on refund.
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Posted 4 years ago
Although I had to return item the service was quick and efficient I would not hesitate in shopping with Cruise again
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Posted 4 years ago
Great choice of clothes & delivery is fast. Great that you often have discounts on as im more than likely to buy more items if there is a discount.
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Posted 4 years ago
Magic service. Magic delivery times. Magic items.
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Posted 4 years ago
Excellent service, effortless and very quick delivery
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Posted 4 years ago
Fantastic correspondence via email. Super fast delivery of my fabulous new Alexander McQueen trainers
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Posted 4 years ago
Hello! The shoes i bought was to big, i ordered size 41 and i want to change it to 40. Please help me
Helpful Report
Posted 5 years ago
CRUISE is rated 3.9 based on 11,534 reviews