CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price. Quick delivery .”

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Posted 9 years ago

“Really unhappy as have returned to change size and not hear a thing back an said exchange takes 1wk and half to sort poor for such big company smaller companys i have used have exchanged size alot quicker”

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Posted 9 years ago

“Great shops and very friendly staff”

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Posted 9 years ago

“Quality clothing, kept well informed on order status, quick delivery”

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Posted 9 years ago

“Fast service and speedy delivery. Well done”

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Posted 9 years ago

“I have emailed several times about my missing order and no one has replied to my email it has been over a week. Hundreds of pounds worth of an order just vanished! Shocking”

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Posted 9 years ago

“Good communication and quick delivery, vouchers also well received, thanks.”

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Posted 9 years ago

“I have not recieved my parcel the parcel company say its delivered to a secure location but who knows where that is because it is not my address & say I have to contact you? Can you advise me what to do?”

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Posted 9 years ago

“Amazing service! Not only was the product that I ordered absolutely gorgeous, I paid for standard 3-5 delivery and arrived within 2 days - amazing.”

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Posted 9 years ago

“I have not received what I ordered, and the customer service rep was dismissive and moody when I called to talk about my missing £140 order!”

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Posted 9 years ago

“I received item and looked like been take from shop's display”

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Posted 9 years ago

“Wrong order came and then when I contacted your customer service they woman i spoke to was no help and very rude to me. After a full week nearly I have only just be able to sort my order to be collected. Finally i will never be ordering from cruise fashion every again.”

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Posted 9 years ago

“Honestly my favourite shop online. Plenty of bargains to watch out for and extremely quick delivery. I've never had a bad experience with Cruise.”

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Posted 9 years ago

“The Hermes courier delivery cruise use is shocking customer Service, I have the same problem with same delivery driver everytime, I have electric gates on my property, everytime they attempt to deliver I get a email saying delivery failed and note left, however there is never a note left, always someone in, we have a little gate at the side to access via foot, but this lady is anxiously too lazy and simply cannot be bothered to do so, they. Ever contact me via telephone when all other delivery company's do, On this ladies 3rd attempt the gate happened to be open, she banged on my door and had a terrible attitude, said she has a private owned car and shouldn't have to leave it outside and walk in by foot, yet she is getting paid to do a job that I have also paid for. I will not be ordering from cruise website again unless the Hermes courier is changed or put right!”

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Posted 9 years ago

“Jacket arrived very quick and was beautifully packaged and I also received a gift voucher several days later.”

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Posted 9 years ago

“Order was quick on being delivered”

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Posted 9 years ago

“Still not received my parcel and have emailed you 4 times with no reply !!!! very disappointing as I use your shop a lot.”

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Posted 9 years ago

“The delivery came fast after ordering the product and ordering the product was easy to do, also the discounts cruise had on were good.”

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Posted 9 years ago

“Thought the postage at £5.99 was a bit much for a local delivery , would of preferred a store pick up service instead”

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Posted 9 years ago

“Got my boyfriend Christmas present with 20% off made it a bit better and managed to get myself something too”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews