CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outlet section has very good sales”

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Posted 9 years ago

“Very quick delivery and could track it easily right from order to door fantastic!”

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Posted 9 years ago

“My products were ok apart from a Michael Kors blouse which was so badly creased and presented that I had to send it back as I just couldn't have got all the creases out of such a delicate fabric. Cruise refused to pay the return postage on the item which was disappointing.”

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Posted 9 years ago

“Delivered my parcel earlier than expected”

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Posted 9 years ago

“Great clothing good prices”

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Posted 9 years ago

“Very large stock of different brands.”

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Posted 9 years ago

“delivery was next day even on a saturday with no extra cost”

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Posted 9 years ago

“Jacket was covered in bits of fluff inside which stuck to my t shirt when I tried it on, hence I didn't want it. Had to pay £9.99 to send it back (Royal Mail signed for), which was on top of the £5.99 I had paid for you to deliver it. Most online retailers offer free shipping and/or free returns, very disappointed in Cruise, would not recommend or use again.”

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Posted 9 years ago

“Cruise made me feel as happy as sir David gray did on the 92nd minute at Hamden park on the 21st of may 2016”

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Posted 9 years ago

“Delivery was almost as good as Liam hendersons corner on the 21st of may 2016”

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Posted 9 years ago

“Love the wide choice of clothes and fast delivery”

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Posted 9 years ago

“I got exactly what I was looking for ordered last on Monday night and was delivered by Wednesday morning”

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Posted 9 years ago

“First class service and hassle free”

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Posted 9 years ago

“I ordered 5 items from the Moncler range this was on Thursday 30th of March I was told they were on there way but dpd kept saying they didn't have the parcel but your emails were suggesting they di when I didn't receive them by 12th I rang again they you said they hadn't got put on the van this call was 11.30 am and they would sort it out I rang again at 2.00 pm and was told they were on the van I was not convinced so I rang on Friday 7 th to be then told that you had lost my parcel and two of the items were not available so they said they would see if they could trace the items so today 10 th April I received a parcel three of the items were correct but the cobalt blue XL t shirt arrived white and the blue t shirt with navy collar didn't arrive instead you sent navy and white t shirt which is XXL and us to big which I will have to return I have spoke on the phone but not happy at all with the service I have had my order number was crus40000035122658E I now have to pay to return the item. Thank you Ann Armstrong”

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Posted 9 years ago

“I bought a £880 stone island jacket & got no protective cover which stone island supplies with all Jackets. The Milan store informed me of this as well as the London store.”

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Posted 9 years ago

“When shopping for my son, I find the brands and selections in cruise excellent. They offer a great online choice off goods. The online check out is quick and delivery information helpful. Wee done cruise. x”

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Posted 9 years ago

“Fast delivery, nice packaging, quality clothes:)”

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Posted 9 years ago

“I was unable to get my dress in my size but it was available online.”

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Posted 9 years ago

“Designer clothes at affordable prices.”

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Posted 9 years ago

“Quick delivery although paid £6.99 for the privilege. Pants arrived way too short in the leg so then paid another fiver to send them back. So £12 for nothing!”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews