CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived in the Channel Islands in record time. I returned a couple of items on Friday and Cruise advised me that they arrived yesterday. The items I kept are super, just as described. I have bought from Cruise before and will do so again.”

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Posted 9 years ago

“Bought a great product for a fantastic price. Also extremely happy with delivery from DPD.”

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Posted 9 years ago

“Quick delivery. Pay the extra quick delivery. England to rep Ireland in less than 2 days. Juggler Lord Berlue shirts. Great. Will be using cruise again”

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Posted 9 years ago

“Quality service”

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Posted 9 years ago

“really pleased with my purchase very quick.”

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Posted 9 years ago

“Sunglasses didn't arrive with original packaging”

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Posted 9 years ago

“Good discounts on designer clothes”

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Posted 9 years ago

“Very happy with my purchase. Delivery very efficient and flexible.”

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Posted 9 years ago

“I ordered a jacket from yourselves. It went to delivery and then I had an e-mail saying I had cancelled order. I had not. So I spoke to customer services they said they were going to look into it and get back to me. No one did. I emailed no one replied. I tried to re-order but there is not that size available so emailed again but as yet no one has got back to me. I would like to order the jacket if possible.”

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Posted 9 years ago

Hi, I have checked in to this and unfortunately this item was cancelled due to the item being faulty. We regularly check our products before being sent and unfortunately this item was not sent due to the product being faulty. Also we were unable to send a replacement as this item is out of stock. I can see a refund was issued for this order on the 28/3/17. Please accept my apologies for the inconvenience this has caused. Kind regards, Cruise.

Posted 9 years ago

“Beautiful attire expertly selected for most discerning of shoppers in store & online. Very pleased with recent purchase to add to summer wardrobe 2017. Many thanks Cruise!”

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Posted 9 years ago

“Very speedy delivery and a very well designed web-site.”

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Posted 9 years ago

“the quality of the product”

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Posted 9 years ago

“Quite disappointed, received a jumper and still had security tags on”

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Posted 9 years ago

Hi, I'm really sorry to hear a security tag has been left on this item. This item can be taken back to any sportsdirect.com store with your invoice as a valid proof of purchase to have the security tag removed. Also if you can provide me with a picture of the security tag which was left on this item I will also be able to issue a refund for the original delivery costs which were paid. Please accept my apologies for the inconvenience this has caused. Kind regards, Cruise.

Posted 9 years ago

“Everything”

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Posted 9 years ago

“Always had instock was I was looking for fast deleivery and great customer service”

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Posted 9 years ago

“Has all the brands I like and all the new styles!”

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Posted 9 years ago

“the speed of the delivery deserves a 5star rating”

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Posted 9 years ago

“Cruise is a great shop and sales all of the best of clothes however when buying online there could be more delivery options”

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Posted 9 years ago

“loved the birthday discount code very nice of cruise i spend a lot of money with cruise online and in store but i must admit i hate going to the shop in Newcastle staff are not helpful at all and always seem to have attitude with you i love cruise but the in shop experience with the staff”

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Posted 9 years ago

“Order was a present for mothers day. Gift was delivered well in time & the price very reasonable”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews