CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Zip hoodie which arrived within 1 working day. Fantastic service, will be back again for more very soon.”

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Posted 9 years ago

“you sent back a delivery with lifestyle that I had rearranged for delveiry another day. Amateurs!”

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Posted 9 years ago

“Excellent communication and delivered the very next day. Great service.”

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Posted 9 years ago

“Easy to use website. Great delivery service.”

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Posted 9 years ago

“Super easy & super fast delivery Great sale👍🏻”

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Posted 9 years ago

“I purchased two products from your online store. A Moschino jumper and a Moschino belt, however when I received the package the belt was unsuitable and I require a refund. I took it into store with full proof of purchase and I was refused a refund and instructed I could only post this back and not refund Instore. However, as I work in retail I can process refunds of online orders Instore with no problem. I would appreciate a response as to why I can not refund Instore as I spent over £300 on my order from yourselves. Many thanks. Ryan.”

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Posted 9 years ago

“Quick receipt of my order, nicely packaged, good quality products”

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Posted 9 years ago

“I sent an email last week regarding my issue but have still not received a reply. I ordered two dresses which both arrived badly soiled. There is no way I would keep them. I have requested a refund of delivery and returns costs for this reason. I returned dresses today at my own cost. I hope someone contacts me regarding this matter soon.”

Helpful Report

Posted 9 years ago

Hi, I have looked in to this and can see a refund was issued on the 29/3/17 including postage and packaging costs for this order. A member of our customer services team has also contacted you today in regards to reimbursing the cost of postage to send the items back. Please accept my apologies for any inconvenience this may have caused. Kind regards, Cruise

Posted 9 years ago

“High quality of service , very good products :)”

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Posted 9 years ago

“I am a very good customer who buys in store and orders on line. Very disappointing to see not only do you charge delivery but I have to pay returns as well. Won't be ordering again.”

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Posted 9 years ago

“Very efficient with they deliveryshould and products are very good condition”

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Posted 9 years ago

“Good product”

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Posted 9 years ago

“Pleased with the item I purchased (in the sale). Arrived quickly. Well packaged and item was exactly as described. Could ask for more. Thanks.”

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Posted 9 years ago

“Great communication throughout and super fast delivery”

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Posted 9 years ago

“wonderful product & great service”

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Posted 9 years ago

“Shoes arrived in poor condition and had been worn. Sent them back for a refund !”

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Posted 9 years ago

Hi, I have checked in to this and can see a refund was issued for this order on the 24/3/17. One of our customer services representatives has also contacted you in regards to compensating you for the returns postage charge. Please accept my apologise for any inconvenience which may have been caused by this. Kind regards, Cruise.

Posted 9 years ago

“Excellent range and great website. Only complaint is no free returns.”

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Posted 9 years ago

“cruise has a wide variety of designers under one roof. its my number one shop to spend my hard earned earnings in. there's always something there i want to own.”

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Posted 9 years ago

“I purchased a pair of Nudie jeans online, pleased with my purchase and got them on sale so i bought a Barbour jumper also only to be told the jeans were unavailible and only the jumper was sent which I only purchased because the jeans were a good price. I feel Cruise should have honoured the Nudie jeans purchase or offered an alternative.... Poor service.....”

Helpful Report

Posted 9 years ago

Hi, Unfortunately we did not have the product at the time of picking which is why it got cancelled from your order. Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers who ordered the items first. The item will be removed during the next update. Please accept my apologies for this inconvenience this has caused. Kind regards, Cruise.

Posted 9 years ago

“1.delivery is very fast. 2. staff is very kindly.”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews