CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Various designers But please could you update your website on a regular basis as this is not the first time that I have ordered items then been notified that the item/items are not in stock”

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Posted 9 years ago

“Good products Having constantly received items wrong size or out of stock to pay full price on postage and more to send back.”

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Posted 9 years ago

“quality and service”

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Posted 9 years ago

“Bag arrived with no labels or tags on Was not in duster bag Thought not very good customer care”

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Posted 9 years ago

“I find it surprising after making an order you can't cancel it online, and customer services aren't open at weekend joke !”

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Posted 9 years ago

“Fast delivery and great price . I wish they would not send it in black plastic bag . It's auwful . You need a nice package 📦.”

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Posted 9 years ago

“Very happy with my purchase and delivery was very prompt”

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Posted 9 years ago

“I Love Cruise, The only problem I have is the way your people pack the outfits and bags! I was going to call and complain! My coats did not have a paper or plastic and they were folded over shoe boxes and my handbag was also folded in half and was not covered by anything! It made me sick to my stomach how somobody can have such a disrespect! It is almost always like that! Very unprofessional! All other aspects of the shop are great! Merci and please improve on your packing! Annax👗”

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Posted 9 years ago

“Packaging was perfect, parcel was obviously treated well with the fragile stamp on it.”

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Posted 9 years ago

“Great item and a fast delivery.”

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Posted 9 years ago

“Amazing service as always. From ordering the product to the delivery to the quality of the product”

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Posted 9 years ago

“Good clothes plus quick delivery I am very pleased with the service👍”

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Posted 9 years ago

“Good sale items at a good price”

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Posted 9 years ago

“Good stuff tried to order again but your system failed”

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Posted 9 years ago

“Excellent customer service and quick delivery love the bargains you can get in the sale”

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Posted 9 years ago

“Would be 5 stars if return postage was included, puts me off ordering sometimes as unsure of sizing ect. Other than that fab products and service :-)”

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Posted 9 years ago

“Everything was in order and delivery was 1st class highly recommended cruise to any one !!”

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Posted 9 years ago

“Very fast post and will be back”

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Posted 9 years ago

“Cracking deal on 3 pairs of Adidas Y3 trainers and delivery said it would take 3-5 days but they arrived within 2 days. Would happily order from Cruise even if it wasn't to order an item in the sale. Top store with top clothing and footwear”

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Posted 9 years ago

“Found what I was looking for easily. But I think it's disgraceful that yous charge £5.95 delivery no matter how much money I spend. The iems I order are for my son he has a disibility and can't get to the store to collect so we have to pay that delivery fee every time we order something big or small. Yous should really offer free delivery.”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews