CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My orders are delivered quickly and returns are taken without fuss”

Helpful Report

Posted 8 years ago

“Cruise made me happy due to the fact I have shopped in quite a few online stores over the festivity period and experienced delays unprofessional when asked about order, whereas yourselves were the most efficient from minute order was placed and each step of the process I was kept up to date right down to the courier name who would be delivering goods and also what was more satisfying was a time frame to make sure someone was going to be home. I definitely will be ordering in the future from yourselves and will definitely recommend others do too. Fantastic online service!”

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Posted 8 years ago

“The P&P is too expensive and when I tried to return items to the shop in Edinburgh I was told they could only do an exchange and not a refund which i find very strange, surely the shop can issue refunds!”

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Posted 8 years ago

“Very good and Very nice”

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Posted 8 years ago

“By far the worst in store customer service I have ever received from any retail outlet in my life. Extremely rude and patronising manager, rude, unproffesional and obnoxious in store staff and an overall experience I’d like to forget. Honestly would advise anyone I know against shopping with cruise if they want to have a products that are easily exchangeable and/ or are expecting a high customer service level that you expect when visiting ships such as yours.”

Helpful Report

Posted 8 years ago

“I was really disappointed that my dress arrived with the security tag from the shop still attached. The dress was for a function I was attending that weekend so therefore I did not have time to send back and have it resent out.”

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Posted 8 years ago

“Excellent service fast dispatch and well packaged .”

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Posted 8 years ago

“Only thing that stops me giving £5 stars is the price they charge for delivery especially when much cheaper clothing sites are far cheaper if not free”

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Posted 8 years ago

“really bad for returns.”

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Posted 8 years ago

“Website is so easy to use, loads of different designers and prices for all. Quick delivery and well packaged.”

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Posted 8 years ago

“Someone had painted black on the shirt, very bad”

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Posted 8 years ago

“It could have been 5 stars if offered a free bext day delivery.”

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Posted 8 years ago

“quick and efficient”

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Posted 8 years ago

“Superb service as always never been let down with a product and have recommended it to my friends and will continue to use cruise for a long time”

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Posted 8 years ago

“i paid for urgent shippent and arrive too late. I send 3 emails and dont get response”

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Posted 8 years ago

“hat arrived entirely too small... tiny even... and returns process way too expensive so now i'm stuck with a hat i love but is way too small”

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Posted 8 years ago

“Used to shop in cruise when i lived in Glasgow over 20 years ago so i was happy to reconnect and find out they are doing well! rapid service and prompt delivery, even to Italy. would use online shopping again for sure with them”

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Posted 8 years ago

“The delivery was great , but when I got my Just Cavalli dress there was a button missing from the back 😞”

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Posted 8 years ago

“Wonderful products. Delivered promptly and beautifully packaged.”

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Posted 8 years ago

“This shop has what I want”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews