CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website. Fast Delivery and Excellent choice.”

Helpful Report

Posted 8 years ago

“Quick and reliable postage and good updates, only problem is you need to use real models, the jumper i ordered said the model was 6ft wearing a medium and im 5'9 and the jumper was way to small”

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Posted 8 years ago

“Very happy with your custumer service always get things on time and excellent quality top rating”

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Posted 8 years ago

“No option to collect in local store or any other collection point in Northern Ireland like there is on the mainland”

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Posted 8 years ago

“Fantastic site wide range of fabulous products”

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Posted 8 years ago

“There were some issues with Paypal and I could do my order for a few days. It took ages (3-4 days) for Cruise to respond to email, which is a poor experience when ordering online. Once the order was placed, the items arrived within a few days to Sweden.”

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Posted 8 years ago

“Quick delivery. Crazy sale reductions”

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Posted 8 years ago

“Always quick service well packed items. I find postage rather expensive however it was a very expensive jacket purchased.”

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Posted 8 years ago

“used good couriers who allowed me to choose delivery time. shoes came in a nice CRUISE bag that was unexpected.”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“Great service and prices for designer items. Delivery was on point and in great time. Only down fall is the £6 price for Standard Delivery and no option for Next Day Delivery”

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Posted 8 years ago

“Easy to use websit with great description of merchandise , very fast delivery and an easy to use returns policy”

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Posted 8 years ago

“from start to finish 100% satisfaction”

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Posted 8 years ago

“My order was shipped but according to the tracking information it went back to Cruise for an unknown reason. I was then refunded but both emails inquiring as to why the shipment had gone back and asking to send it again went unanswered. Unreliable and unresponsive merchant.”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“Always have great selection of clothing range of different brands”

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Posted 8 years ago

“Quick delivery.well wrapped”

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Posted 8 years ago

“Poor customer service, received wrong item, nobody answered to my message about it.”

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Posted 8 years ago

“You sent me wrong sizes. last time i buy XL and you send small size. please can you send XL.”

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Posted 8 years ago

“Kept me informed as to when my parcel would arrive and the products are quality.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews