CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service regarding delivery,but at a cost of £7 & then another £11 to return coat as yous recommend sending it back registered post so it had to be that service so i had proof of posting as i was not taking any chances with a coat that cost nearly £500 ,You would think a company like cruise would cover the cost of delivery & returns like most companys do so i am £18 out of pocket & no coat as i didnt like it plus it was way too big & i had ordered my nomal size yous should state that its very big made online so people know to order smaller size.Worst online shopping experience i have ever had.”

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Posted 8 years ago

“Found a product I could not find anywhere else - was sold out in other shops. Extremely fast shipping and nice packaging.”

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Posted 8 years ago

“Good range of products but price of delivery is poor”

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Posted 8 years ago

“I order from cruise all the time. With my job i move around the world a lot and send packages again. Cruise always get my packages there on time without minimum fuss. The range of clothes is fantastic. I dont shop anywhere else”

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Posted 8 years ago

“The service I got was absolutely amazing and super fast!!!!”

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Posted 8 years ago

“Some good sale deals, shame that even spending £400 you still don’t qualify for free delivery or returns”

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Posted 8 years ago

“Excellent customer service: I ordered a gift for my husband’s birthday one day and it arrived, beautifully packaged, the following day. Thanks!”

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Posted 8 years ago

“Good quality clothing.”

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Posted 8 years ago

“Slick service from start to finish Kept informed when items dispatched and an hour times lot to boot! Fabulous will be back for sure x”

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Posted 8 years ago

“Great selection of designer clothes. Always delivers on time.”

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Posted 8 years ago

“very happy and always on time”

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Posted 8 years ago

“Quickly and perfect order”

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Posted 8 years ago

“I bought a Belstaff jacket which cost me £360. It didn't fit me so I had to return it back and I had to pay for the return postage. I paid 6.99 to get the jacket posted to me so in total I paid £11 pounds for post expenses. In my opinion it is silly when buying expensive clothing to pay for the returns as well. Wont use Cruise web shopping ever again.”

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Posted 8 years ago

“Cruise in Glasgow is nice atmosphere and you feel welcome. Cruise in Aberdeen staff have made me and my husband feel unwelcome and it stops us going in to shop. They seem to follow us round shop. They maybe need to learn you cant judge a book by its cover. Crissue online was perfect no issues there.”

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Posted 8 years ago

“The purchase and the delivery were fast.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Always a great service and quality products”

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Posted 8 years ago

“EDINBURGH BRANCH GEORGE STREET BREAKING THE LAW UNDER 2015 consumer act legislation on faulty damaged products returned within 28 days :- Doesn't get worse than this , sold a faulty item that had damage to the cuff "stone island " returned a week after purchase all tags in place not worn the manager said nothing just started filling in a form I asked him what was happening he said he needed to return it to the supplier and would hear back within 7/10 days . Today I received a call from him saying that the damage must have been done by my son and was not going to offer a replacement or refund . I told him that was not true and the item was not checked at the point of sale . He told me that was it and if we didn't pick the item up within 3 weeks it would be destroyed . Appalling ! And after reading the other reviews not the first person to be treated this way . This is backstreet trading , you go to any reputable place they refund or replace straight away with the receipt. Be warned we never expected this and are now going down the legal route . Useful 1”

Helpful Report

Posted 8 years ago

“Had two big orders in close succession (ten mins apart) and was charged twice for delivery. I accept it was my fault but feel no common sense came to play. Also as I guessed only a few items available I ordered correct size and had to pay again for delivery and to top it off an extra £12 to send the wrong size items back. Top quality products and delivery was fast but the sale price slightly artificial as delivery adds and returning a pain and you have to pay.”

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Posted 8 years ago

“There was no delivery note within parcel. I have tried contacting Cruise Customer Service to arrange delivery of 1 of the 2 items (which I have paid delivery for), however waited >48 hours for first response which did not address my query. I have still therefore not received satisfactory response or delivery note on which to state my reason for return (item too big). I also contacted my local store (Cruise, Union Street, Aberdeen), however they could not accept items purchased online.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews