CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was no delivery note within parcel. I have tried contacting Cruise Customer Service to arrange delivery of 1 of the 2 items (which I have paid delivery for), however waited >48 hours for first response which did not address my query. I have still therefore not received satisfactory response or delivery note on which to state my reason for return (item too big). I also contacted my local store (Cruise, Union Street, Aberdeen), however they could not accept items purchased online.”

Helpful Report

Posted 8 years ago

“EXCELLENT PROMPT DELIVERY AND ITEMS ALWAYS COME IN A STYLISH CRUISE COVER BAG”

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Posted 8 years ago

“Really happy, Fast delivery.”

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Posted 8 years ago

“Delivery was fast, sale was excellent”

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Posted 8 years ago

“Diffently would used this website again fast delivery excellent service”

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Posted 8 years ago

“Really happy”

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Posted 8 years ago

“Gr8 fast service lve my V Westwood trainers 😁”

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Posted 8 years ago

“Great selection of products.Always put on great sale with plenty of bargains to be had.”

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Posted 8 years ago

“Absolutely loved the service delivery was prompt and quick”

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Posted 8 years ago

“I do not recieve my order and when I email you do I not recieve an answer. Ref CRUS40000043286013”

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Posted 8 years ago

“Bargain sale”

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Posted 8 years ago

“Very fast efficient service and very pleased with item purchased.”

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Posted 8 years ago

“I ordered my jacket and it said it would take 5-7 days to arrive but it arrived early. The quality is excellent but it’s too big so need to send it back to get a smaller size.”

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Posted 8 years ago

“Delivery was outstanding and product arrived the next day. Tad expensive though. I use cruise quite a lot and have ordered one of the products I ordered before. The first one was superb and arrived boxed and packaged as you would expect. However the one I ordered this time arrived in bubble wrap only. Love the product but extremely dissatisfied with the packaging. Understand it may be the last one and from display in one of the shops, but would have expected to be told or advised that product wasn't complete.”

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Posted 8 years ago

“The website is easy to navigate, checkout is quick and simple. Delivery is always fast and items are beautifully packaged. Overall a great online shopping experience!”

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Posted 8 years ago

“Absolutely fantastic service from the minute I placed my order up until i received it!! Also very quick delivery!!”

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Posted 8 years ago

“Quick delivery, quality item.”

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Posted 8 years ago

“Helpful staff. Lovely early sales.”

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Posted 8 years ago

“Everything was perfect. Size, delivery, quality of item . I'm a regular buyer from Cruise Belfast shop but was my first time ordering online. Well done Cruise. You have me now as a regular online buyer”

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Posted 8 years ago

“Everything was perfect. My first time with online Cruise but a regular buyer from Cruise Belfast shop. Always i have been a bit reluctant to buy online designer clothing as many reviews with bad experience i read online. Not with Cruise Already i look online for more purchases. Well done Cruise 👍You have a new buyer online”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews