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CRUISE Reviews

3.9 Rating 11,540 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
I was not happy the jumper I bought frayed after one wash ,shocking for a company ur size ,I will take business else where from now on
Helpful Report
Posted 7 years ago
Service rapide et produit à la hauteur.
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Posted 7 years ago
Great communications and service - 5 stars and highly recomended
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Posted 7 years ago
Quick reliable and great quality clothing
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Posted 7 years ago
Lovely stuff
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Posted 7 years ago
Delivery was a nightmare..left instructions for safe place and didn’t get the parcel till a few days later due to delivery guy not reading the instructions. But pleased with purchase.
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Posted 7 years ago
Top shop to deal with rapid delivery highly recomended
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Posted 7 years ago
Easy transaction Excellent delivery especially during sale time Will definitely shop again
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Posted 7 years ago
Fast efficient service
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Posted 7 years ago
Great product, fast delivery.
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Posted 7 years ago
Got my delivery on time
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Posted 7 years ago
Cruise has great choice and offers the latest trends and designers under one roof.
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Posted 7 years ago
The order arrived within 2days of ordering it
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Posted 7 years ago
I love designer clothes and I can get the things I like all from Cruise, the only downside is if you shop online and the Item does not fit then you have to pay for return postage
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Posted 7 years ago
Excellent choice of products and good discount offers and sales to purchase everything at an affordable price
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Posted 7 years ago
Fantastic price. Great communication. Quick delivery.
Helpful Report
Posted 7 years ago
The process of returns which you cannot carry out in store is atrocious. Never mind the fact you’d then expect the customer to then pay postage to return it! Ludicrous
Helpful Report
Posted 7 years ago
By once again shipping fast in a Nice bag, not that I keep or use it but it’s these things in combination with the status updates that makes buying at Cruise a joy
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Posted 7 years ago
Cruise fashion offers a great selection of brands at reasonable prices. Love it!!
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Posted 7 years ago
Nothing fit, 10£ postage, 13£ to return, 23£ to try clothes on!! Great
Helpful Report
Posted 7 years ago
CRUISE is rated 3.9 based on 11,540 reviews