CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel the p&p charges are ridiculous and not even a free of charge return - a company as big as cruise/flannels should easily be able to offer this service”

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Posted 8 years ago

“Great service! /happy Swede”

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Posted 8 years ago

“Always happy with quality from Cruise. Quick delivery.”

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Posted 8 years ago

“The reason I chose acceptable is because I spent more than £200 on good and still have to pay for delivery. When I returned an item and have to pay for the return as well. Compare to other on line store above £70 is free delivery and the return always been free. Beside that I really like Cruise Fashion because you have a lot of items.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Paid £10 next day delivery to Halfords went to pick up last Thursday not there various emails between cruise and dpd still no parcel or refund absolutely shocking!!”

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Posted 8 years ago

“Unfortunately item arrived without tge lens for the arm pocket. I emailed and reply was received the next day with apologies and a lens will be sent out. Awaiting its arrival.”

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Posted 8 years ago

“I’ve bought from cruise many times and normally it’s a pleasant experience, however on this occasion I was very disappointed the Gucci shoes where either worn or heavily tried on and walked around a store or at home it was so bad I had to send them back and re order same shoes from Gucci.”

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Posted 8 years ago

“I wasnt in the house so instead of dpd buzzing my next door neighbours house,they decided to leave my parcel on the steps outside my flat where anyone could have taken it.not the first time ive had problems with this courier either.”

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Posted 8 years ago

“made a for £278 & paid £10 for next day delivery , did it well within the time peiod for next day delivey but it never happened. I then had to cancel the whole order as I was not goin to be around for a few days. Very disappointed”

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Posted 8 years ago

“Because it's the only store that suits my needs for the clothes that I love to buy”

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Posted 8 years ago

“Oredered online and arrived promptly and with no damage to packaging. No issues with payment or delivery. Would buy from again. Col.”

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Posted 8 years ago

“Extremely prompt and excellent service.”

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Posted 8 years ago

“Fast delivery of a gorgeous bag at a great price.”

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Posted 8 years ago

“Such slow returns and replies from customer service :(”

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Posted 8 years ago

“Great service and quick delivery service only complaint is charges on items any other store don't charge delivery and also managed great delivery service.”

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Posted 8 years ago

“I ordered next day delivery and it did not come until nearly three days later, as I paid £10 extra for the next day delivery I was no to pleased to be honest.”

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Posted 8 years ago

“Ordered an item at £165, which with any other company would be free delivery, I then had to pay £7 delivery, which was only standard delivery and not even next day. This is far too expensive especially when item is that price and sending it back having to spend another £5 and a further £7 again when I re order something.”

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Posted 8 years ago

“Good service and quick delivery. Really happy with service i recieved”

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Posted 8 years ago

“I’ve emailed twice and called at least 6 times and left messages but have not received a reply regarding an order. Have spent so much money in the Glasgow, Edinburgh and recently Aberdeen shops but so disappointed in the online communication, which is zero. I’ve really tried to support this firm when there are many others that can have cheaper items but have been let down”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews