CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service”

Helpful Report

Posted 8 years ago

“Need to return an item. I have tried to email you however the reply stated unable to deliver the message. The purchases were excellent apart from a hole appearing after trying on. I would appreciate some way of contacting you, as by normal email will not deliver and we did spend £510. Regards”

Helpful Report

Posted 8 years ago

“Spot on. Delivery price is abit steep”

Helpful Report

Posted 8 years ago

“ordered online delivered within 48hrs , packaged very well ! no hassle or problems”

Helpful Report

Posted 8 years ago

“Class”

Helpful Report

Posted 8 years ago

“very nice love”

Helpful Report

Posted 8 years ago

“Very poor service, missing parcel and no accountability from customer service. DPD even worse but given I’ve paid the money to Cruise surely they should take ownership? It’s bad enough to pay delivery on products worth hundreds but not to even get the parcel is bad, standard response ‘do you want a refund’. Really no empathy at all. Will not bye from here again it’s End all the way from now.”

Helpful Report

Posted 8 years ago

“Poor service and bad customer service I ordered shorts and the package arrived empty. What kind of company is this. Further more the customer service was implying that I received the package which I didn’t. They don’t even reply to my emails anymore so I didn’t get my item or my money back. Scam”

Helpful Report

Posted 8 years ago

“First class service, helping me with my problem”

Helpful Report

Posted 8 years ago

“Delivery charge is awful plus it’s very strange that you can’t get the order delivered to the cruise Glasgow store for free pick up!”

Helpful Report

Posted 8 years ago

“Disappointed that standard delivery costs £6.99?? And also had to pay to return the items. Get with the times, spent over £10 for nothing in the end”

Helpful Report

Posted 8 years ago

“Excellent customer service,never had a problem with Cruise at all”

Helpful Report

Posted 8 years ago

“Bought a Stone Island ghost sweatshirt in the sale at £150 (rrp£210)plus postage on delivery to find the arm badge missing! Obviously a returned faulty item that was not checked and resold! On top of that it has cost me a further £7.20 postage to return the item insured and tracked due to the value of the item where most online returns are free shipping.Then will have to wait 14 days for refund ! Totally disappointed will not be using this online retail outlet again”

Helpful Report

Posted 8 years ago

“Best online brand shop”

Helpful Report

Posted 8 years ago

“Great customer service”

Helpful Report

Posted 8 years ago

“Stone Island Ghost Tank Jacket has been received without the black badge for the arm. This should have been checked before sending order out.”

Helpful Report

Posted 8 years ago

“Great selection of clothes. Good sale. Ordered several items for teenage sons and all in stock and delivered quickly. Returns also easy. Only slight criticism is having to pay for all deliveries and returns despite how much you spend Will definitely use again.”

Helpful Report

Posted 8 years ago

“Great customer service, the best in the industry! Fast delivery, good selection and would overall recommend to anybody and everybody wanting to buy designer clothes!”

Helpful Report

Posted 8 years ago

“Avoided going into store as staff are very rude. ordered online no problem. Super Fast delivery...Thank you!”

Helpful Report

Posted 8 years ago

“Everything is just perfect.Thanks!”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews