CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need to return an item. I have tried to email you however the reply stated unable to deliver the message. The purchases were excellent apart from a hole appearing after trying on. I would appreciate some way of contacting you, as by normal email will not deliver and we did spend £510. Regards”

Helpful Report

Posted 7 years ago

“Spot on. Delivery price is abit steep”

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Posted 7 years ago

“ordered online delivered within 48hrs , packaged very well ! no hassle or problems”

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Posted 7 years ago

“Class”

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Posted 7 years ago

“very nice love”

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Posted 7 years ago

“Very poor service, missing parcel and no accountability from customer service. DPD even worse but given I’ve paid the money to Cruise surely they should take ownership? It’s bad enough to pay delivery on products worth hundreds but not to even get the parcel is bad, standard response ‘do you want a refund’. Really no empathy at all. Will not bye from here again it’s End all the way from now.”

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Posted 7 years ago

“Poor service and bad customer service I ordered shorts and the package arrived empty. What kind of company is this. Further more the customer service was implying that I received the package which I didn’t. They don’t even reply to my emails anymore so I didn’t get my item or my money back. Scam”

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Posted 7 years ago

“First class service, helping me with my problem”

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Posted 7 years ago

“Delivery charge is awful plus it’s very strange that you can’t get the order delivered to the cruise Glasgow store for free pick up!”

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Posted 7 years ago

“Disappointed that standard delivery costs £6.99?? And also had to pay to return the items. Get with the times, spent over £10 for nothing in the end”

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Posted 7 years ago

“Excellent customer service,never had a problem with Cruise at all”

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Posted 7 years ago

“Bought a Stone Island ghost sweatshirt in the sale at £150 (rrp£210)plus postage on delivery to find the arm badge missing! Obviously a returned faulty item that was not checked and resold! On top of that it has cost me a further £7.20 postage to return the item insured and tracked due to the value of the item where most online returns are free shipping.Then will have to wait 14 days for refund ! Totally disappointed will not be using this online retail outlet again”

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Posted 7 years ago

“Best online brand shop”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Stone Island Ghost Tank Jacket has been received without the black badge for the arm. This should have been checked before sending order out.”

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Posted 7 years ago

“Great selection of clothes. Good sale. Ordered several items for teenage sons and all in stock and delivered quickly. Returns also easy. Only slight criticism is having to pay for all deliveries and returns despite how much you spend Will definitely use again.”

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Posted 7 years ago

“Great customer service, the best in the industry! Fast delivery, good selection and would overall recommend to anybody and everybody wanting to buy designer clothes!”

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Posted 7 years ago

“Avoided going into store as staff are very rude. ordered online no problem. Super Fast delivery...Thank you!”

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Posted 7 years ago

“Everything is just perfect.Thanks!”

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Posted 7 years ago

“I feel the p&p charges are ridiculous and not even a free of charge return - a company as big as cruise/flannels should easily be able to offer this service”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews