CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fast service.”

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Posted 8 years ago

“Great communication and fast delivery. Although packaging of sunglass box was very damaged. Not great when its for a gift.”

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Posted 8 years ago

“Son loved trainers and I loved the price. Delivery was earlier than expected.”

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Posted 8 years ago

“Your shipping was so bed. DHL will be better.”

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Posted 8 years ago

“Faulty item received”

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Posted 8 years ago

“Just in time”

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Posted 8 years ago

“Products arrived on time and in great condition. Price was competitive. I wasn’t impressed with the delivery charges - if you want to return any items you also have to pay for postage, this seems a little outdated and unfair.”

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Posted 8 years ago

“Great quick delivery.”

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Posted 8 years ago

“I feel that some of the brands are poorly stocked ie. sizes and range. Also, I find it ridiculous that I can spend a large sum of money on clothes and still be charged £6.99 for standard delivery- I find this an issue as other less expensive clothing sites can offer free standard delivery and, even, next day delivery at a cost still less than yourselves.”

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Posted 8 years ago

“Very poor sizing as I ordered all large and one top was extremely small on me and one was extremely big”

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Posted 8 years ago

“Very good delivery service and very well parcelled”

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Posted 8 years ago

“Great service happy with my goods .”

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Posted 8 years ago

“Very quick delivery,”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“Still awaiting delivery I believe it's DPD they keep changing del date but I think this is poor when delivery is £6.99. I have place another order since then on 09/07/18 for 3 hoodys order ref 47949197 paying £6.99 delivery and I am wondering how long I am going to wait for those when I haven't received the first order yet for Hugo joggers order ref 47749110. Please advise Thank you Claire Jackson”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Good price and fast delivery”

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Posted 8 years ago

“The price for delivery is shocking considering how much you are spending online. Also it’s doesn't include the return! Would much rather go in to a store.”

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Posted 8 years ago

“Was incredibly quick on arriving considering I am in the Highlands of Scotland”

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Posted 8 years ago

“Items went missing and they told me it’s basicqlky my own problem and offered me no refund. Would give it 0 stars if possible”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews