CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this for my son for going back to school heis delighted with it and the price was good for paul smith ,1 happy son ,thanks cruise.”

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Posted 8 years ago

“Excellent online shop great deals and loads of quality”

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Posted 8 years ago

“Quick and easy delivery”

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Posted 8 years ago

“Ordered various perfumes, loved each of them lots xxx”

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Posted 8 years ago

“Love shopping at cruise , bought my son a new wallet for his birthday online. Got it in the sale , sales are fab”

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Posted 8 years ago

“I ordered a Paul Smith hoody from Cruise, which I couldn't find at any other retailer, and a Paul & Shark polo shirt, which was reduced by 50%, and was the cheapest that I had seen at any other retailers. This was great! I ordered on a Friday afternoon, and DPD delivered my parcel on the following Monday. I am delighted that Cruise use DPD, as I find they are the best delivery company. However, after spending £191 on items, I am appalled that I had to pay £6.99 for delivery. It is disappointing that there is no cheaper delivery option, and also that there is no free delivery after spending over a certain amount. I would buy from Cruise more regularly, but this charge puts me off. I find this charge unnecessary, especially when you consider that a rival retailer only charges £2.95 for the same service (and free if you spend over £150), and they even pack your items in a cardboard box all the way from their "END."”

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Posted 8 years ago

“Great shopping with Cruise”

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Posted 8 years ago

“Excellent delivery brilliant products”

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Posted 8 years ago

“I've had not but good experiences shopping with cruise, and for that reason alone I am loate to write a review - as much as its nice to share, I fear the more visitors to the site, the less stock for me to pick from!!! I would recommend to friends and family without hesitation.”

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Posted 8 years ago

“Paid next day delivery didn’t get it till 2 days later because it was weekend so why ask is it next day that was a present I needed next day my delivery should be refunded to my account”

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Posted 8 years ago

“Fantastic website great bargains to be had in the sale section would defo recommend”

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Posted 8 years ago

“Super fast delivery & great up to date e-mail confirmation”

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Posted 8 years ago

“Great sale bargains for the last of my holiday clothes,perfect fit,highly recommend.👍”

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Posted 8 years ago

“Love cruise brilliant shops and website. My favourite go to designer store!”

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Posted 8 years ago

“good clothes”

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Posted 8 years ago

“Top was lovely,price great as in the sale,only cricism,shipping price too much compared to other clothing shops”

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Posted 8 years ago

“One trainer was faulty.Stitching on the strap had come undone. Very disappointed that I was unable to return to local store for exchange. Postage too expensive as I am a pensioner .Luckily local alteration shop sewed it for small fee of £4 (cheaper then postage) and no hassle. Will not shop online from you again !”

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Posted 8 years ago

“All goods delivered on schedule. Better than some other big sites I have used .”

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Posted 8 years ago

“I enjoy shopping with Cruise and do so a lot! I shop in Glasgow- outlet and main store in Ingram Street, where the staff are fantastic. I like shopping the website but would appreciate free returns . I recently made a return and it was quite expensive. I also think it could be a wee bit more user-friendly.”

Helpful Report

Posted 8 years ago

“Item was well packaged and as detailed on the website, I did however pay for next day delivery, this should have arrived on Friday 20th July, however I did not receive my package until Sunday 22nd July. I am unsure if this was an issue with Cruise or the delivery company, in this case DPD.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews