CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered where delivered very quickly and fit perfectly.”

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Posted 7 years ago

“Love the sales, designer items at fab prices. Customer service & delivery fab!!”

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Posted 7 years ago

“Excellent service. First time use, very satisfied.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Purchased aftershave with some doubts after reading some online reviews, but I had absolutely no problems at all. Great communication. Arrived when stated. What more can you ask for? Will definitely use again. 10 out of 10.”

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Posted 7 years ago

“I feel like the smell is not as strong as the other ones I have used before.. I have been using this perfum for more than 20yrs..!”

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Posted 7 years ago

“I ordered 3 tshirts 1 Paul smith, 1 Vivienne Westwood and 1 Hugo boss and I have not received the Hugo boss tshirt but I have received the other 2”

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Posted 7 years ago

“It was a straightforward online purchase which arrive very quickly!”

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Posted 7 years ago

“Delivered sooner than expected so very pleased. Bit disappointed to see my £35 Calvin Klein had a sticker on them saying 2 for £50 (Not on cruise website) and also came in a bag saying “Flannels” which I didn’t quite understand.”

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Posted 7 years ago

“I’d never heard of Cruise and was slightly wary of buying aftershave on the Internet with so many counterfeit products about but have to say I was very pleasantly surprised. I have bought countless items online but can honestly say I have never been more well informed via email and text about the status of my order. From start to finish an excellent service, well done Cruise.”

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Posted 7 years ago

“Still not received the dust bag for my balenciaga bag and no apology either !!! If not received by 31/7/18 I will be sending my bag back for a full refund !”

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Posted 7 years ago

“In store the staff are inattentive and very unapproachable. Therefor I opted to purchase items online. The delivery cost is far too expensive, I received a package from Hermes and this was delivered free of charge and quicker, considering this cane from París.”

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Posted 7 years ago

“Perfect :)”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Absolutely shocking customers service yet again. I ordered on the 23rd and paid £9.99 for next day delivery and on the 24th no item arrived. Sent an email early hours of the morning on the 25th which i still haven't had a reply. No item arrived on the 25th, so yet again i called the girl told me she didn't know were my item was but she would look into it and get back to me. Never returned my call. Phoned again on the 26th to see where my t shirt was and the girl said didn't know were ut was but i would have it between 24 and 48 hours and explained i was happy and that i wanted to speak to her supervisor. I was put onto a team leader who told me this wasn't right and he was going to look into this because i should never have waited this long without any correspondence from cruise clothing. This was 3pm and guaranteed me that i would receive a call back from him the same day to try and give me an answer to weather my clothing was lost or not and would pay my £9.99 back into my account. I recieved £3.99 back. And he never called back. I called again on the 26th for the girl to look into it yet again and informed me that my t shirt was lost. This was the day of my birthday dinner with no t shirt to wear, absolutely appalled by your customer service skills at all level of personal working there. The girl told me she would transfer the full amount back to my account to which i am still waiting for. I asked to speak to the team leader who i spoke to the day before but as expected he was on a call so i was told i could not wait to speak to him and he would call my back before the end of the day on friday to arrange some sort of compensation.. and guess what?? He never called back and no one from cruise called. I would like to be called back!!! This item was collected by dpd on the 23rd at 16:41 but the whole time on the tracker it just said on its way. I would like to be compensated for ruining my week on the phone to cruise clothing. For an item that never turned up and the shocking customer services i had to deal with i am going to make an official complaint. My number is 07480240578. Regards Drew Brannan”

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Posted 7 years ago

“Great website Speedy dispatch But no free returns, make me think twice about another order!”

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Posted 7 years ago

“Went in the shop to buy a dress and asked the girl if she had a smaller size on which she replied that they never. I bought the dress as it was ok’ish fit and it was in the sale. I assumed she also checked online as they’ve done in the past when I shopped there previously. Later that day whilst browsing through your website I noticed that you did have the smaller size and since there was only one I purchased it. When I went to return the original dress at the Newcastle branch I was refused a refund. I was informed by the manager that this wasn’t possible as there was a 4”square sign next to the till mentioning this and I should of read this, well sorry I didn’t and why should I scoure the till desk looking. Also he mentioned that the policy its also on the receipt, sorry but surely that would be too late if I have already bought the item???? Not once did the lady assistant mention this. This is a disgrace as I can return items online but not in the shop and now I’m stuck with a £480 credit note I don’t want.”

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Posted 7 years ago

“I have rated as a 3 star as I received the bag I ordered very quickly and it was packaged very well .... however the dust bag that should come with the bag wasn’t included ...... which is the reason I didn’t give a higher star ....... if my dust bag hasn’t been delivered by 30th July 2018 I will be returning my £1360.00 handbag for a full refund”

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Posted 7 years ago

“i ordered this from south korea and i received this within 5 days... i was so surprised by the quick delivery. and this cellphone case is soooo beautiful... everybody asks me where i get this❣️ i love CRUISE!”

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Posted 7 years ago

“I bought this for my son for going back to school heis delighted with it and the price was good for paul smith ,1 happy son ,thanks cruise.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews