CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return a faulty item to customer service it was signed for on the 4th June and no one has bothered to contact me I have phoned three times still nothing I have now contacted trading standards terrible service for a big company”

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Posted 7 years ago

“Discovered Cruise when my Wife used to live in Belfast. I used to shop at Cruise in Victoria Square but now that she moved to Portlaoise Ireland I now shop online. Great store and affordable.”

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Posted 7 years ago

“Top service”

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Posted 7 years ago

“order came and someone had swapped 260 pound shoes for 80 ppund penguin ones and still waiting on the 260 pound shoes being returned !”

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Posted 7 years ago

“I love the Crusie website as it's a great place to find my new clothes. My only (small) gripe is that delivery is a little expensive and I have to pay for returns, but it is still good value for money.”

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Posted 7 years ago

“Best quality and very nice dresses. Thank you”

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Posted 7 years ago

“Only one shop in Leicester got everything I need , I always shopping at cruisedshion x”

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Posted 7 years ago

“Great price followed by quick delivery, I love that combo!”

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Posted 7 years ago

“Great service each time I shop online! Fast delivery.”

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Posted 7 years ago

“Was fast well packed and great communication”

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Posted 7 years ago

“The Versace top I ordered has black stains on it and I will be returning requesting a full refund.”

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Posted 7 years ago

“Fast delivery and well packaged”

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Posted 7 years ago

“Excellent next day delivery. Would highly recommend and definitely use again”

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Posted 7 years ago

“It’s great when you get a sale item but when you pay for delivery at £6.99 and the a return @£13.14 it’s isn’t vey good. You are the only company that charges for delivery and returns at a weight I think it’s a bit unfair. If it were free returns I would shop even more and the delivery is also a bit on the steep side as you pay a higher fee but still have to wait up to 5 days most company’s pay higher for nxt day I hope this can be altered”

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Posted 7 years ago

“Made two separate orders, one was ok, but another not, it took 4 days to write me that my order is cancelled,but it happened only then when i wrote 4 emails regarding this order.After that they wrote me that it will take 2-5 days for money back to my account,it is more than a week still not have money, dissapointed”

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Posted 7 years ago

“you get what you pay for and my daughter was very happy, THANKS.”

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Posted 7 years ago

“I have been shopping for the past month at the cruis store in Glasgow and Liverpool and it was a great experience and I decided to communicate with you always through your site. I received my order today and I was impressed by the beauty of the pieces. Thank you very much.”

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Posted 7 years ago

“Excellent. Prompt delivery. As for DPD excellent service. Top marks”

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Posted 7 years ago

“Very impressed with this company parcel was delivered quickly and impressed with the way my order was packed. Thankyou”

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Posted 7 years ago

“Excellent service speedy delivery”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews