CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and delivery was prompt as always. Thanks Cruise!”

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Posted 7 years ago

“Love the jumper really comfy”

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Posted 7 years ago

“Parcels arrived 1 of 2 and 2 of 2, still several items missing. Box ripped open with clothes hanging out. Extremely overpacked and clothes in a mess.”

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Posted 7 years ago

“Products in good condition , rapid delivery would recommend and use again”

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Posted 7 years ago

“Products came through ok and were what I was looking for. Delivery charges are extortionate and the fact you don't get free returns after paying so much for delivery in the first place is a bit of a joke. Will stick to shopping in the shops.”

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Posted 7 years ago

“Fantastic service I ordered on a Sunday and received the item on Tuesday”

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Posted 7 years ago

“Fantastic service and very quick delivery every order I have made is always correct and items in perfect order. I couldn't recommend them enough”

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Posted 7 years ago

“Fantastic.. will be ordering more & sent to another address for present ... although gifting service would be nice .. so that Recipient Doesn’t receive price”

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Posted 7 years ago

“The link for my shipment has failed informations, That says the parcel is collected yet I haven’t received any calls or messages from the provider. I’ve been trying to reach for my shipment for quit a lot now, but haven’t gotten any response. I want to know what happend to my paid shipment as soon as possible. As shown in the email, they say the shipment statement is collected yet I didn’t even received it! And i paid for the item. Regards.”

Helpful Report

Posted 7 years ago

“Bought 700GBP worth of clothes, and got taped up smashed boxes with boxershorts that still had the security tags attached, nothing was wrapped that could be broken. Just put in a bag all together. I contacted customer service since receiving crushed and taped up boxes with alarms attached the content, is far from satisfactory, and actually can't even be used. But was then told by customer service that they WOULDNT pay return shipping for their mistake, but it was up to me whether I wanted to keep the boxershorts or return them at my own cost? You're kidding me right? I think I´ll just send you ALL 700GBPs worth of stuff back and never return! What a rude and terrible service! Will NEVER shop here again! You can't sell customers items they can't use and ask them to pay for your mistake! Horrible service!”

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Posted 7 years ago

“Very good product”

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Posted 7 years ago

“I placed an order for a dress plus the added £6.99 delivery and it arrived within two days, this was excellent. However, I requested a Medium size but was sent a Small instead. In order to send the parcel back I then had to pay £8.71 postage for a delivery which was an incorrect item. It’s not an ideal first impression of shopping with Cruise. I would like to believe it’s a ‘one off’ error. Meantime one £15 out of pocket for an item I didn’t request.”

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Posted 7 years ago

“Bought two items online and others offline, I like this store”

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Posted 7 years ago

“Received my order of a cp jacket and it came missing a goggle so I emailed your company several times and only had 1 reply and no goggle as of yet, bad experience this time”

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Posted 7 years ago

“I think the postage is too expensive and it is one of the reasons I don’t use the website more. I had to return my order and the size I wanted is not available. I’m £10 short now with £6.99 postage and another £3 to return and nothing to show for it”

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Posted 7 years ago

“Managed to purchase a pair of trainers £30 cheaper than anywhere else and was provided a quick delivery service.”

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Posted 7 years ago

“Only a 3 due to the £5.99 delivery and if you want to send something back you need to pay for your postage”

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Posted 7 years ago

“Great service, delivery and product”

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Posted 7 years ago

“Perfect service and delivery good quality purchase”

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Posted 7 years ago

“I love my dolce and gabbana sneaks!! Delivery was super fast...ordered on Saturday and received on Monday.recommend this site”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews