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CRUISE Reviews

3.9 Rating 11,540 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Fantastic, no complaints here.
Helpful Report
Posted 7 years ago
Ordered on Sunday arrived on Wednesday can be faulted in my opinion
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Posted 7 years ago
Quick, smooth transaction. Swift arrival of goods even though I am in Republic of Ireland.
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Posted 7 years ago
Quality clothes great prices delivery spot on
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Posted 7 years ago
Because you have to pay for return postage it limits what you buy in case it does not fit so it would be cheaper going into the store
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Posted 7 years ago
Love shopping in cruise staff are always super friendly and helpful
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Posted 7 years ago
Excellent service, fast and efficient
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Posted 7 years ago
First class service, packaging and delivery. Would definitely buy from Cruise again.
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Posted 7 years ago
Very helpful staff and delivery very quick.
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Posted 7 years ago
Has never let me down.
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Posted 7 years ago
The goods I ordered came quickly and were pleased with my purchase will shop here again.
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Posted 7 years ago
Great labels & great prices during sale periods. Clear , precise website with all the appropriate 'refine & sort' search parameters. Keep you apprised of all stages of your order & rapid delivery. Amazing selection of products too. Any problems & their friendly , professional staff strive to get things sorted.
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Posted 7 years ago
VERY GOOD SEVICE. THANKS.
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Posted 7 years ago
Very good would 💯 buy again
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Posted 7 years ago
Really good service, kept me up to date on what porcess my item was in which I liked. Really fast delivery, however abit too expensive. Should be the most £4.50 not £6.99
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Posted 7 years ago
Sending my order back but i love the shop.
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Posted 7 years ago
Great service and fantastic info on track my parcel 10/10
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Posted 7 years ago
Always a good experience buying at cruise.
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Posted 7 years ago
Ordered Monday revived Wednesday very good service
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Posted 7 years ago
Great products, nice wide range, very good communication/customer support and good fast shipping; thanks very much!
Helpful Report
Posted 7 years ago
CRUISE is rated 3.9 based on 11,540 reviews