CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service always arives on time and no trouble when returning stuff good service”

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Posted 7 years ago

“I have always had great service but last week I payed £10 next day delivery and it arrived 2 day's later”

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Posted 7 years ago

“Easy order process, quick delivery, daughter very happy with hoodie”

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Posted 7 years ago

“Packages arrived crushed. Not great as this was a gift”

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Posted 7 years ago

“Delivery is too expensive sometimes they should offer a free delivery code for a limited time like 24hrs. And they should bring back the 50% off sale items code. Apart from That I love cruise.”

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Posted 7 years ago

“Firstly, I am of the opinion that cruise reviews its postage charge. It's unfortunate that if you buy almost £2000 worth of clothing you will pay for postage. At least there should be a benchmark amount (maybe £300) that will attract or require free postage. Also, there should be a paid return stamp in case customers want to return any unwanted item etc. Secondly, there should a point based system whereby points are allocated to customers on each purchase. Thirdly, there should be a voucher-based system to encourage and appreciate regular and even new customers. These are some of the ways to encourage and appreciate your customers. It is very important that some or all of these suggestions/recommendations are adopted. I believe if they're adopted there will a significant customer increase and also increase in purchases. Many thanks for this customer feedback opportunity.”

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Posted 7 years ago

“CRuise is one of my favorite places to shop. I'll enjoy next shopping trip.thx”

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Posted 7 years ago

“Superb fast delivery, however item was damaged. Super Easy to return and also emailed and got a very helpful reply. Currently awaiting a confirmation that my item ha's been replaced and resent”

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Posted 7 years ago

“Very good website,however was looking for an Alexander McQueen top which is solid out of smal..was wondering if there would be anymore coming into stock and if so would I be able to get notified for this coming back into stock?”

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Posted 7 years ago

“Poor aftersales ,query/emails ignored after receiving incorrect order”

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Posted 7 years ago

“Very satisfied but think delivery charges are very expensive, hence 3*”

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Posted 7 years ago

“Jumper was as expected however thought for a small parcel the postage was very expensive”

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Posted 7 years ago

“well ive had problems with you before and this is just a joke.i was meant to get my trainers on friday but i missed it which was my fault but then i changed the address to my friends house because i knew i would be there all day,i recieved an email saying the delivery driver missed me this was a lie he never came i dont have a card to collect my trainers either and i still dont have them,you should get the trainers delivered to my house asap its a disgrace that im meant 2 go collect when its been your fault”

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Posted 7 years ago

“why does it take so long for a rebate of money”

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Posted 7 years ago

“Wrong item sent Customer service asked for a picture for proof that wrong item sent How amateur can you get? Despite my emails still no reply giving return details”

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Posted 7 years ago

“I had i little problem I ordered a pink slippers but i got a black one”

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Posted 7 years ago

“Quality clothes and great price on items fast delivery and also quick to refund on a item to small through flannels very pleased will definitely shop again regards Pete.”

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Posted 7 years ago

“Speedy delivery, authentic, top quality product, good seasonal sale, reliable seller.”

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Posted 7 years ago

“Unfortunately I received my boots but two different sizes in the box so disappointed I’m afraid”

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Posted 7 years ago

“Top store if your into Stone Island and don't live in London. Delivery is always spot on as well.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews