CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing short of abysmal! Ordered clothes for next day delivery at 10am for going on holiday 2 days later and still never showed up before I went away. Never again.”

Helpful Report

Posted 4 years ago

“Ordered an xl Lanvin long sleeved top. The top is no larger than a medium. I can't seem to find a viable way of returning this product??”

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Posted 4 years ago

“Order addressed to wrong address, eventually delivered 4 days late, and 4 blocks away (can’t even put correct to pick it up from), underwear package was opened, SERIOUSLY SHOULD BE FREE DELIVERY TOO”

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Posted 4 years ago

“No reply of where is my parcel even ask many times”

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Posted 4 years ago

“I have yet to receive my order & you are asking for a review. Also, I have emailed you twice and has no reply. Very shoddy service”

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Posted 4 years ago

“Not happy at all. Have had two issues on separate orders without any reply from cruise. One dirty jacket arrived. The last order never arrived at all!! Delivered to wrong address. No response either occasion. Mark 07899985059”

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Posted 4 years ago

“Received wrong item - yet to receive refund and postage back. Will await resolution before rating fully, but so far not a great experience.”

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Posted 4 years ago

“I want a refund not a exchange the jacket in question is hbo olooh jacket sn00 black 001L(50) £259 if u send me a return I'll send everything back tha cost 1588.99”

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Posted 4 years ago

“I have ordered since 16th August . My order has not shipped yet .”

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Posted 4 years ago

“Very unhappy, ordered an iPhone 11 case and when it came it was the wrong size. Get a grip you incompetent idiots.”

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Posted 4 years ago

“Awful quality”

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Posted 4 years ago

“Hi , I have been shopping with Cruise fashion for a very long time ! The order took a very long time, you dont have a customer service number anymore and my Gucci tshirt came without invoice and in a plastic bag without Cruise black sachet ! Not great ! I know this covid time is very difficult and that is exactly why you should try harder with your customers ! I love your company but the last experience was a little scary ! Merci ! Anna”

Helpful Report

Posted 4 years ago

“Ordered a t shirt for next day delivery and paid £9.99 for the privilege. It didn't arrive until 3 days later. Emailed them complaining, but I have been completely ignored. Never again.”

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Posted 4 years ago

“Place my order on 30th July , 4weeks later and I’m still waiting. Contact cruise through their chat website and were extremely rude, also emailed them and still waiting for a reply!!”

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Posted 4 years ago

“I paid next day delivery £10 but parcel came after 2 days. I am a very loyal customer of cruise and have been for many many years. Absolutely appalled by this service......”

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Posted 4 years ago

“I ordered something next day delivery for my fiancé’s birthday and received 6 days later, with no apology or compinsation. This was past his birthday and ruined it, the gentleman Dean I spoke to wasnt pleasant or helpful in anyway.”

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Posted 4 years ago

“Ordered the same jumper twice and it was wrong twice. I have had to pay £40 for postage and packaging witch I hope gets refunded. To me once is a mistake but twice is daylight robbery. Rest assured I will NEVER be shopping with yous again and I will be advising friends and family dont either.”

Helpful Report

Posted 4 years ago

“I am very disapponted :(, ordered luxury Valentino bag. It came in poor thin bag without any protection material, it was scratched as bag got damaged. But also i got very disapointed as such a luxurious item came without original valentino box, it came in a very thin package like items from Aliexpress.”

Helpful Report

Posted 4 years ago

“Wrong item sent. Customer service extremely unhelpful and it cost me a small fortune to return item. Will not be shopping here again!”

Helpful Report

Posted 4 years ago

“I contacted as one of the products I received was marked when it arrived. I contacted customer services and they just said send it back with no apology for the inconvenience. On top of this the postage was not included so I have to pay because you are unable to keep your products clean which is poor customer service.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,534 reviews