CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order as DPD delivered it to the wrong address. Cruise have not sent out a replacement even though I’ve paid in full for the item and extra for next day delivery. They tell me that not until DPD have had an enquiry regarding my none receipt of my goods will they do anything. I am very dissatisfied with this response as I am left almost 300 pounds out of pocket with no goods. The delivery was not my responsibility. I expected a replacement to be shipped to myself immediately cruise where notified of my situation”

Helpful Report

Posted 4 years ago

“Were do I even begin. Never again will I order from Cruise Fashion. Paid £7 postage for the items to arrive in such bad condition. Spent £1200 on your website and I’d of got better packaging from the local Asda. The Gucci bag was not in new condition at all.. in fact rather embarrassing that a high end company like yourselves would even post that to a customers house. Anyway the Balenciaga box was all ripped and certainly not in good condition to give anyone for their birthday. Not even a price tag on the Gucci bag or an invoice. £15 postage I had to pay to return these items. Never ever again and I’ve posted on my twitter about my experience and I will make sure my friends & family don’t shop with use again either.”

Helpful Report

Posted 4 years ago

“Terrible service”

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Posted 4 years ago

“The bags size u sent me is not matching what u show on your website... I disappointed of it”

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Posted 4 years ago

“Customer service horrendous. No telephone number on website to ring And no reply back from email Emailed twice no reply.”

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Posted 4 years ago

“Sent me a stained item and ignored my emails.”

Helpful Report

Posted 4 years ago

“When there is only one item out of your order that is available you should contact the buyer prior to sending out as the delivery cost could be as high as the item and the buyer might not want to go ahead with the sale.”

Helpful Report

Posted 4 years ago

“Said my order will be delivered on the 2nd it’s the 11th and I still haven’t received my order”

Helpful Report

Posted 4 years ago

“No issue with the items but it’s annoying when you spend over £200 to then have to pay £6.99 for delivery! It was my son that saved his money to buy the clothes and was delighted he would get a £20 voucher if he picked up in store but we weren’t given the option to do so although the store was open”

Helpful Report

Posted 4 years ago

“I ordered an item that I needed for a certain date it was late and also the wrong size so I’ve sent it back for a refund”

Helpful Report

Posted 4 years ago

“Did not receive the correct item ordered. I was then informed that what I had ordered and paid for is out of stock. Now left with the hassle of returning the wrong item. First and last time using Cruise Fashion online.”

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Posted 4 years ago

“Waited over a week for the order to be dispatched then to be told “we’ll check the warehouse” over a week to check the warehouse.. very bad service .”

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Posted 4 years ago

“I have still not received my order!! Very disappointed”

Helpful Report

Posted 4 years ago

“Hi I was extremely disappointed with service I’ve received I got the item ripped box in several places. The trainer where faulty I don’t expect this for 350 pair of trainers. Regards Nigel Evans”

Helpful Report

Posted 4 years ago

“Still waiting on my order”

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Posted 4 years ago

“My white top was delivered quickly with a lot of black marks on it. Returned it immediately, now waiting on my refund.”

Helpful Report

Posted 4 years ago

“Ordered £565 trainers. They arrived and the box was all bashed. These were a birthday gift. Not impressed at all”

Helpful Report

Posted 4 years ago

“Not very good as I have not received my £200 stone island jumper when it says you have delivered it”

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Posted 4 years ago

“order came T-shirt still had tag onit meant to send new 1 didn’t return money, now can’t get it at sale price , very poor.”

Helpful Report

Posted 4 years ago

“I received two orders both with the wrong products and was told this was the right products. There must be something wrong with the cruise website. Very poor customer service experience.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,534 reviews