CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complaint made through the website 12/05/2020 and still waiting for a response. Purchased some Paul and shark trainers and when they arrived they had a small chunk taken from the left trainer. Cruise is a reputable business and Paul & shark are a high quality “designer”. how did my trainers manage to arrive at my door in poor condition? I don’t want the hassle of sending them back but I do want some sort of compensation. Picture attached”

Helpful Report

Posted 5 years ago

“I bought 1 item worth 40-50 pounds and wanted to return it so i have posted it via post office and i have not recieved any information yet if it has been received or not”

Helpful Report

Posted 5 years ago

“I ordered a suit & only the jacket was delivered. The feedback page didn’t allow me to send a message and my email to customer service is as yet unanswered”

Helpful Report

Posted 5 years ago

“I still haven’t received my order”

Helpful Report

Posted 5 years ago

“I have wrote an email to your customer services team and have recieved no reply. This is querying a £200 jumper that I have not recieved but yous have taken the money out of my bank. I'm keen to get a reply, understandably.”

Helpful Report

Posted 5 years ago

“To be avoided as they use an inept delivery service with DPD”

Helpful Report

Posted 5 years ago

“I ordered two hats one by mistake. Tried to cancel it straight away but got an email three days later after saying I was two late to cancel . So I got charged £6.99 twice plus a return postage fee. So basically I was conned out if £10 because you are to slow to read emails”

Helpful Report

Posted 5 years ago

“I put in an order and never received it, emailed about it and never heard back about my missing order and the money is still out of my account. All I want is the product i ordered with the very expensive delivery of £6.99. Which I might add I never even got back either”

Helpful Report

Posted 5 years ago

“I ordered a top which was supposed to be xxxl which it did say on the tag but on the top it was xxxxl which was too big and had to pay 3.70 to send it back so not good not impressed and I even paid for next day delivery which was the wrong size”

Helpful Report

Posted 5 years ago

“Poor Customer service! I was sent the wrong size and sent 4 emails and tried to use the chat (no ones replies or gets back to you) I also contacted them via twitter and Instagram and no one come back to me! Poor customer service so I had to send my order back and request a refund!l cost cost me £11 and I didn’t get Reimbursed for that ether!”

Helpful Report

Posted 5 years ago

“£6.99 delivery !!! Other companies i order from you get free delivery if over £100”

Helpful Report

Posted 5 years ago

“Ordered a stone island jumper and a cp company kids T-shirt came in stead, which was from flannels, now I can’t get hold of anyone to get my correct order or my money back as no one will answer”

Helpful Report

Posted 5 years ago

“I ordered this item on 6th may for next day delivery for a birthday present, i was then informed that it had missed the trailer and could not be delivered until the 11th which meant i had missed the birthday, i have still not received the item as of today (12th may) dpd the delivery service informed me it has gone missing and have raised an investigation but i had to contact seller for update, i have sent 2 emails and had no reply, where is my order? And i want full refund of delivery charges”

Helpful Report

Posted 5 years ago

“My item is faulty, I have emailed customer services and it takes me to house of frasers? Are you the same company? I want to return my item for a full refund including postage. I’ve yet to have a reply to my email!”

Helpful Report

Posted 5 years ago

“Sent my body warmer back as I ordered a different males one and received a females one”

Helpful Report

Posted 5 years ago

“Still awaiting parcel. DPD did not leave in safe place when I contacted them they said that I needed to contact Cruise to inform I had not received parcel. I have sent messages through your website but not received a reply. DPD have admitted they have now lost the parcel and told me you “need to raise a case to ensure I’m not left out of pocket” Please look into this for me and resolve with them”

Helpful Report

Posted 5 years ago

“£9.99 paid for shipping. 3 trainer boxes sent in a plastic bag. 3 trainer boxes crushed, ripped and punctured. Sent message to CS been over a week and no reply other than automated response of accepted contact from me. Never again!! Avoid this place!!”

Helpful Report

Posted 5 years ago

“Cancelled an order an hour after placing , ordered again this time proper colour, apparently too late to cancel !!! Then charged for return asked for a postage refund was told No”

Helpful Report

Posted 5 years ago

“Absolute shambles. Ordered a jacket, was told It was out of stock. People ordered the same jacket after me and were fulfilled. Garbage.”

Helpful Report

Posted 5 years ago

“Customer service is absolutely appalling. I received my order to notice that the trainers have already been worn laces damaged and no spare laces logo etc that come in Valentino’s. I am so disappointed tried since last week to get in touch with customer service email an live chat!!”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews