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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
The service is always exceptional. The clothes they sell are top quality and when there’s a sale, there’s a SALE!!! :D
Helpful Report
Posted 8 years ago
product was first class delivery first class will use again
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Posted 8 years ago
After suffering for 12 months with Cancer decided to treat myself after visiting a shop, there online service has been excellent and some of the bargains I've had from the sale outlet have been brilliant . Highly recommended , Five Stars Cruise made me very happy.
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Posted 8 years ago
Happy with the service hope am as happy when I go to the shop today in Glasgow
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Posted 8 years ago
Very good customer service lots of updates
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Posted 8 years ago
Was searching everywhere for a Stone Island jacket for my son for Xmas and Cruise saves the day! Excellent quality speedy delivery and a very happy customer. Would highly recommend using this website or visiting one of their shops! Loads to choose from for men women or kids!
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Posted 8 years ago
Excellent choice of brands and extremely quick delivery.
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Posted 8 years ago
Easy to view website product great value and delivered quickly.
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Posted 8 years ago
Easy transaction and super fast delivery
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Posted 8 years ago
Prompt service and excellent delivery. Kept me informed throughout. The item is perfect for my sons Christmas present.
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Posted 8 years ago
thank you so much for delivering my order early. i am realy happy with the product and when i recieved my order to find it in a zipped up presentation packet neatly folded made me feel well looked after and happy to have orderd a quality product. thanks again :) merry christmas
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Posted 8 years ago
Quick delivery.
CRUISE 5 star review on 11th December 2017
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Posted 8 years ago
Easy to use and order online . Prompt delivery , overall excellent service. .
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Posted 8 years ago
I love shopping online and In store at cruise. Love the fashion & brands
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Posted 8 years ago
Deliveredquicker than expected and was able to tell me the time of arrival of parcel.
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Posted 8 years ago
Excellent service
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Posted 8 years ago
Very good service. Great delivery, only one point I would make is maybe make it free delivery. After spending over £200 it was £6.99 for delivery, would have expected it to be free.
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Posted 8 years ago
Very happy never sent anything back
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Posted 8 years ago
Excellent service, shipping and packaging was 5*
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Posted 8 years ago
Ordering very easy and delivery very quick. Love the packaging too.
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,541 reviews