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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Fast delivery and well packaged
Helpful Report
Posted 7 years ago
Excellent next day delivery. Would highly recommend and definitely use again
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Posted 7 years ago
you get what you pay for and my daughter was very happy, THANKS.
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Posted 7 years ago
I have been shopping for the past month at the cruis store in Glasgow and Liverpool and it was a great experience and I decided to communicate with you always through your site. I received my order today and I was impressed by the beauty of the pieces. Thank you very much.
Helpful Report
Posted 7 years ago
Excellent. Prompt delivery. As for DPD excellent service. Top marks
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Posted 7 years ago
Very impressed with this company parcel was delivered quickly and impressed with the way my order was packed. Thankyou
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Posted 7 years ago
Excellent service speedy delivery
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Posted 7 years ago
Items ordered where delivered very quickly and fit perfectly.
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Posted 7 years ago
Love the sales, designer items at fab prices. Customer service & delivery fab!!
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Posted 7 years ago
Good service
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Posted 7 years ago
Purchased aftershave with some doubts after reading some online reviews, but I had absolutely no problems at all. Great communication. Arrived when stated. What more can you ask for? Will definitely use again. 10 out of 10.
Helpful Report
Posted 7 years ago
It was a straightforward online purchase which arrive very quickly!
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Posted 7 years ago
I’d never heard of Cruise and was slightly wary of buying aftershave on the Internet with so many counterfeit products about but have to say I was very pleasantly surprised. I have bought countless items online but can honestly say I have never been more well informed via email and text about the status of my order. From start to finish an excellent service, well done Cruise.
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Posted 7 years ago
Perfect :)
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Posted 7 years ago
Excellent
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Posted 7 years ago
i ordered this from south korea and i received this within 5 days... i was so surprised by the quick delivery. and this cellphone case is soooo beautiful... everybody asks me where i get this❣️ i love CRUISE!
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Posted 7 years ago
I bought this for my son for going back to school heis delighted with it and the price was good for paul smith ,1 happy son ,thanks cruise.
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Posted 7 years ago
Excellent online shop great deals and loads of quality
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Posted 7 years ago
Ordered various perfumes, loved each of them lots xxx
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Posted 7 years ago
Love shopping at cruise , bought my son a new wallet for his birthday online. Got it in the sale , sales are fab
Helpful Report
Posted 7 years ago
CRUISE is rated 3.9 based on 11,541 reviews