CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice and service”

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Posted 9 years ago

“Great selection, quality goods, good offers and overall service excellent.”

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Posted 9 years ago

“In few weeks I had problem with two orders. Maybe one of them was via USC but my understanding is that you are same company. First, I bought two packs of trunks and two days later I was informed that on stock is only one pack is available. This means that final price for one pack of trunks was very unfavorable having in mind fixed delivery costs. Second, I bought some DKNY stuff in two different bags but you send it to me as one bag and from that reason I had issue with custom and need to pay additional taxes (apx 80 eur for custom and VAT). Total purchasing price was apx 120 eur for two bags and with this additional cost, final price was around 200 eur. All in all, very disappointing.”

Helpful Report

Posted 9 years ago

Hi, Unfortunately we are unable to advise on the rate of custom/import charges as these payments are not controlled by us. Sorry for any confusion caused. Kind regards, Cruise.

Posted 9 years ago

“Item arrived prompt and exactly as described”

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Posted 9 years ago

“Excellent product range and great prices.”

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Posted 9 years ago

“All garments are very big should be info saying overly large”

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Posted 9 years ago

“Arrived quickly good prices amazing brands lots of selection”

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Posted 9 years ago

“The delivery was prompt and very well packaged in your bag.”

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Posted 9 years ago

“Everything”

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Posted 9 years ago

“Delivered on time”

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Posted 9 years ago

“Excellent service and very pleased with the website”

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Posted 9 years ago

“I'm very disappointed of Cruise fashion. My item came dirty with marks and they just offered try to wash it or return. Cruise fashion team sent me dirty item !! If I would like to return I will have to pay delivery costs and they didn't care if it wasn't my fault!”

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Posted 9 years ago

“Can't swap instore means useless as have holiday”

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Posted 9 years ago

“Fantastic service and choice. I love shopping on this site x”

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Posted 9 years ago

“Great choice and quick delivery”

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Posted 9 years ago

“It's a shame you have to pay for both delivery and returns”

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Posted 9 years ago

“The postage and packaging of £5.99 is ridiculous”

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Posted 9 years ago

“1 Shoe (PUMA Bog Sock Core Trainers) came very bad quality: torn sole and back is ripped. I don't know how they even send this shoes to me, why did not check before sending. All packages OK except puma box (which is ripped)”

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Posted 9 years ago

Hi, I have looked in to this and can see the error which occurred has been resolved. Please accept my apologies for any inconvenience caused. Kind regards, Cruise

Posted 9 years ago

“They had the size I required in my Gucci slides which was out of stock but the stock came back in again very quickly and I was able to purchase them.”

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Posted 9 years ago

“I'm happy bcoz I get to buy what I want, sometime I'm not happy because your promotion it does not last longer enough”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews