CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product was not as described and I will be arranging for this to be returned. The material and quality of workmanship in the items was extremely poor.”

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Posted 9 years ago

“excellent.”

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Posted 9 years ago

“Excellent service deliverd on time an was kept up to date an emailed an texted about delivery will use the service again”

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Posted 9 years ago

“Cruise is my favourite shop online as it has so much more than the store in Aberdeen”

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Posted 9 years ago

“Very happy with products and very quick and easy to order online”

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Posted 9 years ago

“Easy and quick to order online and delivered by dpd so you get an hour slot when they are going to deliver”

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Posted 9 years ago

“I was incredibly impressed by the quality of the clothes, the price of the outlet, the length of delivery time and the packaging the delivery came in. We will be using our cruise fashion bag to keep clothes neat when travelling. I'd recommend and have done to many. Thank you!”

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Posted 9 years ago

“Fast delivery. Excellent service”

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Posted 9 years ago

“Jacket I wanted didn't come. Customer service is awfully slow. Overall not very good. Won't be using again”

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Posted 9 years ago

Hi, I can see this order has been delivered and signed for on the 22/5/17. Sorry for any inconvenience. Kind regards, Cruise.

Posted 9 years ago

“Excellent choices, excellent service, good packaging, Everything straight forward”

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Posted 9 years ago

“The service was very quick. But on the box for the shoes i ordered £305 was the price and i paid £340 which i was unhappy about.”

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Posted 9 years ago

“terrible customer service. I placed an order not realising it was the wrong product. I emailed literally in the same minute to cancel the order - the order wasn't cancelled and i had to pay the return postage of £6. They do not even check their emails.”

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Posted 9 years ago

“Great service and very fast delivery. Ordered late on Saturday evening and the items were with me by Wednesday morning. Items all present and correct, honestly can't fault them”

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Posted 9 years ago

“Ordered shorts that were labelled as large and were a 40" waist - clearly the shorts aren't large and because of the Cruise returns policy, I have to pay for the postage which is wrong.”

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Posted 9 years ago

“Great price for my favourite brand of jeans”

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Posted 9 years ago

“cruise offers a quality and quick service”

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Posted 9 years ago

“I originally ordered 3 polo tops but ended up receiving 2 with the 3rd item being a pair of trousers. The incorrect items code was completely different and my order receipt clearly stated I had ordered a top. The delivery slip had no contact number for a customer services line so I had to visit my local cruise store just to obtain that. The store were unhelpful and said they don't deal with online orders which seems ridiculous as every other high street store do. When I rang customer services I spoke to an advisor named Stephanie who advised me to re-order the item I wanted again as I needed it before the Thursday of that week and I had to repay for the delivery as well as the returns which I had to go to the post office for. Stephanie advised she would refund me my delivery charges upon your end receiving the item back I am extremely dissatisfied with the whole customer experience I have had with Cruise Online. This was my first order and not only did you get you get it wrong I had to go back and forth for your mistake. The item I wanted eventually arrived but I am awaiting the refund of my delivery charges and refund for the incorrect item I returned back to you . I would like someone to contact me as soon as possible to tell me when I will get this.”

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Posted 9 years ago

“Ordered a Dkny anorak 2xl when sale was on money was taken and order was placed along with my other items. Email was sent saying order had been received and placed. 1 day later I received an email saying my order will be delivered but this item was out of stock which it didn't say at the time I ordered it(two items said they were out of stock when I tried to order at the same time). Two days after when my order was delivered believe it or not the item was back on the web site in the size I ordered, seems abit suspect items shouldn't be on the site if this is going to happen.”

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Posted 9 years ago

Hi, Unfortunately we did not have the product at the time of picking which is why it got cancelled from your order. You should have received an email informing you of this but if you didn't I apologise for any inconvenience this may have caused. Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers who ordered the items first. The item will be removed during the next update. You were not charged for the item (s) cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank. This process will take up to 5 days depending on your banks procedures. Please accept my apologies for the inconvenience caused. Kind regards, Cruise

Posted 8 years ago

“The service was quick, reliable and very good overall. I got emails letting me know every stage my order was at and my items were delivered to me within a few days from when I made the purchase!”

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Posted 9 years ago

“The service is quick and reliable. They kept me informed of every stage my order was at and it got to me within a few days!”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews