CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices:) Speedy delivery and cheap overseas”

Helpful Report

Posted 9 years ago

“Very happy the clothes and service are fab X”

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Posted 9 years ago

“Professional service”

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Posted 9 years ago

“Cruise has a fabulous selection of clothes no matter what age; the site is very clear and quick to use which is so important. Ordering (and returns) couldn't be simpler. Carry-on the good work.”

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Posted 9 years ago

“I'm verry happy with the quality of your product and the delivery time.”

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Posted 9 years ago

“The item came in the time requird and stated”

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Posted 9 years ago

“I always shop at cruise either in the Derby shop or online and your levels of service are brilliant. When I order online it turns up very quick and at a conveineint time in a presentation bag and when I go in store the staff always look after me very well.”

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Posted 9 years ago

“Great service & super fast deilevery.”

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Posted 9 years ago

“Easy to use site, fab choice of designer clothing.”

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Posted 9 years ago

“Great clothes and quick delivery.”

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Posted 9 years ago

“Half price deal”

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Posted 9 years ago

“Quick,reliable, absolutely spot on every time I've shopped here”

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Posted 9 years ago

“Moncler. That's wot makes me happy🙂”

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Posted 9 years ago

“Very happy with items ordered. Fast delivery of goods and prompt refund when an item had to be returned.”

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Posted 9 years ago

“Really happy with purchase but when I paid I realised there was a couple of items that had come out the basket. I emailed straight away and was told I was not able to add them on unhappy with this as I'm a regular customer. Still nothing done about this but still wanting a review”

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Posted 9 years ago

Hi, Unfortunately once an order has been placed we are unable to make amendments or additions to order due to the customer confirmation e.g. price/order confirmation has to be placed by the customer themselves. I understand your frustration and can only apologise for the inconvenience which has been caused by this. Kind regards, Cruise.

Posted 9 years ago

“Delivery, and product everything was on point. Thank you !”

Helpful Report

Posted 9 years ago

“I ordered a polo shirt it got delivered with footprint surface stains the cost of paying for a return did not seem worth it as when I queried this with the customer service department there was no offer of reimbursement of delivery fee even though the item was technically damaged, so I had to wash an item that was had not yet been worn, once washing this item the stain is still slightly visible, so I am quite disappointed”

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Posted 9 years ago

“I found what I was looking for straight away and they had the size required. Processing the item for the delivery time advised was perfect. I will shop using online cruise again. I have and will continue to praise Cruise.”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“Actually this is online shopping and I spend more than £250 and did not get any free delivery and refund due to that I paid £5.99 for delivery and unfortunately £14 for refund which is really high . Also right now after 2 weeks you sent me mail that you dont have goods in your stock . Honestly I will keep this in my mind to not buy anything from you online anymore .”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews