CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order received and completed as expected”

Helpful Report

Posted 7 years ago

“Quick delivery time and great that you are given a 1 hour slot time to tell you when your delivery is coming”

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Posted 7 years ago

“The correct information wasn’t put in my order so it got sent back to cruise, I ordered the parcel a month in advance as it is a birthday present and I now have to wait for it to get back to the uk before it can get re sent with the correct information. I was also on hold for 25 minutes before getting through to anyone. The man on the phone was so kind and very helpful but I’m not happy that my delivery isn’t here on time because the information wasn’t correct by cruise”

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Posted 7 years ago

“Got T-shirt from cruise and yodel said they delivered it but still haven’t got it or money back shop cruise all the time shame really no customer service”

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Posted 7 years ago

“Fast delivery with good pack. I will buy more from cruise.”

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Posted 7 years ago

“Shopping with cruise is the best”

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Posted 7 years ago

“cruise is an absolute brilliant site, good service,,,, good brand clothes”

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Posted 7 years ago

“Fabulous website with a huge choice of designer items to tempt you ... I was impressed with the order updates, speed of delivery too. Would definitely use again.”

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Posted 7 years ago

“Faster Delivery or a next day delivery to Northern Ireland would be appreciated”

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Posted 7 years ago

“I would have given 5 stars if my parcel was delivered to my home instead of being delivered to a pick up point miles from home.”

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Posted 7 years ago

“Happy with the product but felt held to ransom with the delivery price. £7 for standard delivery is excessive.”

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Posted 7 years ago

“I would have given you 5 stars as items always arrive immaculately packed. I would like to see a free shipping and retunrs on orders over £50-i think that would be fair to ask for. Also it would be great to see the options to return in store.”

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Posted 7 years ago

“Top class”

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Posted 7 years ago

“Delivery charge is the most I’ve ever paid for any item of clothing. One of the items I ordered doesn’t fit correctly and to return I have to pay for that also. I find this all ridiculous.”

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Posted 7 years ago

“Bought stone island jeans received them on 18th January with no badge on them contacted customer services several times and still waiting to see whether badge is getting delivered.shopped in cruise for over 20 years but won't be buying anything again how hard could it be to send a badge out immediately when contacted yous. Very poor service”

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Posted 7 years ago

“Goods arrived within 2 days and I had communication informing me date and time of arrival and it was spot on . Gorgeous Jimmy Choo shoes for my wedding- with a bit of sale discount!”

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Posted 7 years ago

“I find its better to shop on line with cruise as when you visit the shop its like no ine enjoys working there and they look so miserable .the happiest person there is the security guy”

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Posted 7 years ago

“Very responsive online service will be using again and recommending to family and friends”

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Posted 7 years ago

“Cruisfashion always deliver quality goods at great prices. I’ve bought most of my Y-3 clothes, Adidas trainers, Diesel Jeans and Yeezy goods off them for the last 10 years and they’ll continue to have my custom for many more. Keep up the good work!”

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Posted 7 years ago

“Great service, excellent product. £.6.95 for postage over the top.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews