CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ever shopping on-line. Very easy, would do it again. Delivery was very quick. Thank you.”

Helpful Report

Posted 6 years ago

“I ordered stone island jeans last week size 30 w 30 L and when they came it said them sizes on the label but on the jeans it had 30W 34L. I was really disappointed with this cause paying a big price for the jeans and not getting the right size is not good enough. When I checked the website to see if that size was still there it said it was sold out.”

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Posted 6 years ago

“Delivery time was spot on. Order as expected. Nice additional packaging for shoe box.”

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Posted 6 years ago

“Before ordering from Cruise I read a lot of very derogatory reviews suggesting products weren’t available after order and refunds were difficult to get hold of. Also goods arrived in very poor condition. As such, I was very wary of ordering and phoned first to check availability. The customer service advisor was very helpful, confirming the goods were in stock and confirming that payment would not be taken until the goods were dispatched. Consequently I went ahead and ordered. So glad I did, my daughter is absolutely delighted with her Valentino trainers. They arrived beautifully packaged, perfect condition and very quickly.”

Helpful Report

Posted 6 years ago

“You’re customer service phone number doesn’t work which is frustrating.. I tried it a million times .. I emailed for help and you did get back to me within 48 hours.. My order had already been posted by then .. Anyway I did receive my order but I think you should have a customer service phone number !!! Thanks Jon”

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Posted 6 years ago

“Could do with adding free delivery if spending over such an amount”

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Posted 6 years ago

“You can shop elsewhere, but I don’t think you can get low prices like this for high end fashion 🤗”

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Posted 6 years ago

“Very good site,deliveries very fast and exellent products. Thank you”

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Posted 6 years ago

“I would have scored higher but think your postage is expensive considering the price of your clothing.”

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Posted 6 years ago

“Coat fabulous, quick delivery, only thing the web stated coats were available in my size and after 5 attempts to purchase one, email came back out of stock each time. Then when I went back on site it still stated it was available.”

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Posted 6 years ago

“Good prices, quick delivery and excellent contact by email.”

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Posted 6 years ago

“Sent me the wrong item”

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Posted 6 years ago

“Really great service. Quick delivery.”

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Posted 6 years ago

“Paid for next day delivery. Didn’t happen. Emailed your customer service regarding refund and had no reply. Saved all post and will be making a formal complaint.”

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Posted 6 years ago

“AMAZING!! From ordering to receiving goods was less then 48 hrs. (Even though I ordered in a Sunday evening!) Brilliant company will definitely use again and beautifully packed. Huge thanks”

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Posted 6 years ago

“Excellant service, fast delivery, on the whole excellant from start to Finnish”

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Posted 6 years ago

“My item arrived on time but the way this item was packed was atrocious £250 item just in foam sheet no bag/box at all.”

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Posted 6 years ago

“Ordered from cruise before, always great service. Ordered standard delivery on a Saturday and received the Monday. Super quick delivery!”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“Ordering online was brilliant, I have bought a few things. Only challenge is inability of stores to transfer stock. Got a mulberry bag earlier in year but Aberdeen couldn’t transfer to Glasgow and Glasgow couldn’t transfer to Belfast either!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews