CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AMAZING!! From ordering to receiving goods was less then 48 hrs. (Even though I ordered in a Sunday evening!) Brilliant company will definitely use again and beautifully packed. Huge thanks”

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Posted 7 years ago

“Excellant service, fast delivery, on the whole excellant from start to Finnish”

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Posted 7 years ago

“My item arrived on time but the way this item was packed was atrocious £250 item just in foam sheet no bag/box at all.”

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Posted 7 years ago

“Ordered from cruise before, always great service. Ordered standard delivery on a Saturday and received the Monday. Super quick delivery!”

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Posted 7 years ago

“Amazing service”

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Posted 7 years ago

“Ordering online was brilliant, I have bought a few things. Only challenge is inability of stores to transfer stock. Got a mulberry bag earlier in year but Aberdeen couldn’t transfer to Glasgow and Glasgow couldn’t transfer to Belfast either!”

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Posted 7 years ago

“Good delivery service although I ordered wrong size and couldn’t change the order. Waiting on return for bigger size but item was on sale so don’t know if it will come or be refunded.”

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Posted 7 years ago

“Quality products and fast delivery”

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Posted 7 years ago

“Always quick delivery and never any hassle”

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Posted 7 years ago

“Very nice I can find top brand with good discount.”

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Posted 7 years ago

“Reliabe company this is”

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Posted 7 years ago

“Great Brands, excellent service. The only thing that lets Cruise down is charging for postage, and if the item doesn't fit it costs you again to return. Come on Cruise stop being so mean!”

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Posted 7 years ago

“Expensive”

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Posted 7 years ago

“Rather good,but the stone island packaging was ripped”

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Posted 7 years ago

“Great service rapid delivery defo use again”

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Posted 7 years ago

“Online was easy but at Christmas I came in an I asked the man with a facial hair, think he’s the boss actually and I asked him for help and he wouldn’t give it me yet I always come in cruise my boyfriend me and my father come in an awful lot, however a young man went in the back and got me a tracksuit which the boss told me we didn’t have in, so from now on I’m going flannels or van mildest, not happy at all just because I didn’t come in , in stone island or a top brand and was in my gym wear I got judged so I will not be coming back.”

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Posted 7 years ago

“Very pleased with the service throughout the entire process. Very fast shipping. Definitely recommend Cruise!”

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Posted 7 years ago

“Perfect service”

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Posted 7 years ago

“What can I say? It came earlier than expected and in perfect condition. And I paid £40 less than the official Off-White shop.”

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Posted 7 years ago

“I ordered a pair of trainers on 09-01-19 then I was emailed they couldn’t fulfill the order therefore I was meant to receive a refund which I haven’t?”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews