CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery service although I ordered wrong size and couldn’t change the order. Waiting on return for bigger size but item was on sale so don’t know if it will come or be refunded.”

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Posted 6 years ago

“Quality products and fast delivery”

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Posted 6 years ago

“Always quick delivery and never any hassle”

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Posted 6 years ago

“Very nice I can find top brand with good discount.”

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Posted 6 years ago

“Reliabe company this is”

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Posted 6 years ago

“Great Brands, excellent service. The only thing that lets Cruise down is charging for postage, and if the item doesn't fit it costs you again to return. Come on Cruise stop being so mean!”

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Posted 6 years ago

“Expensive”

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Posted 6 years ago

“Rather good,but the stone island packaging was ripped”

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Posted 6 years ago

“Great service rapid delivery defo use again”

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Posted 6 years ago

“Online was easy but at Christmas I came in an I asked the man with a facial hair, think he’s the boss actually and I asked him for help and he wouldn’t give it me yet I always come in cruise my boyfriend me and my father come in an awful lot, however a young man went in the back and got me a tracksuit which the boss told me we didn’t have in, so from now on I’m going flannels or van mildest, not happy at all just because I didn’t come in , in stone island or a top brand and was in my gym wear I got judged so I will not be coming back.”

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Posted 6 years ago

“Very pleased with the service throughout the entire process. Very fast shipping. Definitely recommend Cruise!”

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Posted 6 years ago

“Perfect service”

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Posted 6 years ago

“What can I say? It came earlier than expected and in perfect condition. And I paid £40 less than the official Off-White shop.”

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Posted 6 years ago

“I ordered a pair of trainers on 09-01-19 then I was emailed they couldn’t fulfill the order therefore I was meant to receive a refund which I haven’t?”

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Posted 6 years ago

“so creatif.”

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Posted 6 years ago

“Why did I not know the site existed. Was searching for my Jimmys for many weeks and how happy was I to find them and reduced. Delivery was really quick and I love the packaging. Love the shoes- love the site.”

CRUISE 5 star review on 16th January 2019

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Posted 6 years ago

“Im french customer and the delivery time has been very very good !”

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Posted 6 years ago

“waiting in phone queue for 30 mins when only 3rd in queue, taking long time to exchange item when received days ago, not impressed”

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Posted 6 years ago

“Excellent service would highly recommend. Will definitely use again many thanks”

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Posted 6 years ago

“Great service. Top arrived in Australia within 4 days of ordering. Customer service quick to respond with queries”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews