CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes very nice love it”

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Posted 7 years ago

“Bought a jumper online and when it arrived it was stained down the front and had red hairs on the back off jumper. I emailed customer services to resolve this twice and they did not get back to me !!!”

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Posted 7 years ago

“Very quick and efficient service. A vey well informed delivery service.”

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Posted 7 years ago

“Top arrived with a hole in which obviously can’t be helped on your part however I have been in touch via email and phone call to arrange a return but so far had no instructions as to where to send back to and not getting replies to e-mail now.”

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Posted 7 years ago

“Top quality stuff as always, better shopping online, then going in shop, just put your prices down abit more! 😃”

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Posted 7 years ago

“Excellent service . Updates on parcel . Good products. Only fault was postage costs 6.99 for product to be sent and 11.00 to return iteam. Feel a instore return service would make me use cruise more”

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Posted 7 years ago

“Saved £200 on shoes, can’t be bad to that.”

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Posted 7 years ago

“I am very satisfield with the Cruise, she has many top quality item and very fast delivery!”

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Posted 7 years ago

“good communication especially when delivering with time slots.”

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Posted 7 years ago

“Great website and quick delivery - perfect, thank you!”

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Posted 7 years ago

“Was happy as sweatshirt arrived within a day but now waiting for a replacement sweatshirt in bigger size 👍”

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Posted 7 years ago

“Disappointed with the item purchased and it was returned for a refund. The stone Island long sleeve t-shirt I was sent, was not the one I ordered. It should have had a black background on the badge/logo, but was white. I have the same top I ordered in black and it was a totally different top I received, the neck line was a lot bigger, quality of material much poorer. I have had to pay postage twice for a top that was incorrect and a mistake made by seller. All packaging was flannels also rather than cruise.”

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Posted 7 years ago

“2 items brought and expected delivery mid week after ordering over a weekend and it was there Monday morning. Top class service 👍🏼”

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Posted 7 years ago

“Execellent Service from start to finish and my item was delivered to Ireland in 2 days. Very impressed with the service and I will definitely use again. Very keen price too.”

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Posted 7 years ago

“Top service and always happy to help if help is needed”

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Posted 7 years ago

“😆 great service and fast delivery”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Quick Delivery to Denmark👍🏼. It was a pleasure receiving the ordre with an extra little gift😃”

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Posted 7 years ago

“I would buy more if Mike Ashley wasn’t involved.”

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Posted 7 years ago

“the 6.99 delivery charge is not in any way competitive with rival sites who offer free charge or pick up”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews