CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would happily give Cruise a 5 star review but am disappointed with their high delivery charges and lack of discount codes for loyal repeat customers.”

Helpful Report

Posted 7 years ago

“if the item you're selling is a sample, I think you should label it and telling customers. Because I really prefer to pay money to buy a new item not a sample which has been tried by many customers. Thank you!”

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Posted 7 years ago

“Excellent service Was kept informed of my order status by regular communication right up to the point of delivery”

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Posted 7 years ago

“Great user experience when shopping online and lots of choice. My only gripe is the very high delivery cost. I live in Newcastle so would have liked to have seen a click and collect option so I had a choice rather than be forced to pay £6.99 for delivery. It meant my bargain sale item priced at £18.99 wasn’t as much of a bargain by the time I added on the delivery charge.”

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Posted 7 years ago

“Excellent as always. I buy quite a few things from the store and online and I am always very satisfied with both services. Delighted with my recent purchase thank you Cruise. Delivery was very fast also.”

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Posted 7 years ago

“Beautiful clothing and great service”

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Posted 7 years ago

“Quality products at very fair prices. Quick delivery and responsive service.”

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Posted 7 years ago

“Thanks again for the great service!”

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Posted 7 years ago

“Can't return online purchases to shop, can't exchange item unless for another size, also cruise fashion size guide is wrong, the guide told me to order a large at a 40 inch chest and the jumper is easily a 44 inch not very impressed, the size guide says this for every single brand when clearly some brands are made larger or smaller, but not cruise fashion all brands seem to be made exactly the same, will not be ordering from cruise again for the above three reasons.”

Helpful Report

Posted 7 years ago

“I’m not very pleased with my delivery. I ordered a shirt but the shirt I received was the wrong one. And I’m still waiting to see it you can help me get the shirt I ordered before Saturday the 12th? Thanks.”

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Posted 7 years ago

“I’m not overly keen on buying anything from you again. I ordered a kids CP Company jumper which arrived without the lens. I spoke to your customer care team who told me one would be dispatched to me within two days. I’ve still not received it. A follow up call to your customer care resulted in another communication to your warehouse about shipping the lens, however, I still have no idea if/when I will get one. Not the level of service I expect when ordering items of this value. I’ve also emailed customer care without a response and raised a paypal dispute with no response. Make of that what you will.”

Helpful Report

Posted 7 years ago

“The online shopping experience was fine, would’ve been a 5 star review if it was free shipping - very expensive to be charging £6-7+ for delivery where other ecommerce business don’t charge at all or is purchase value is more than X.”

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Posted 7 years ago

“Quick delivery . Great products and great sale prices :-)”

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Posted 7 years ago

“I will be very reluctant to buy from cruise in the future. I think it's disgusting the company charges a delivery fee and return cost. Company's smaller than cruise don't even do this very bad!”

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Posted 7 years ago

“Wonderful service. I will definitely buy from cruise again 👍”

Helpful Report

Posted 7 years ago

“Every transaction I have had has been a pleasant and smooth one, delivery is always on time and even when I visit the stores the staff are friendly and very attentive.”

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Posted 7 years ago

“My order number is CRUS40000053809429. I lives outside the EU(South Korea). I don't have to pay UK vat. Nevertheless, You did not refund the VAT. Please check again and refund about UK vat.”

Helpful Report

Posted 7 years ago

“My order number is CRUS40000053808575. I lives outside the EU(South Korea). I don't have to pay UK VAT. Why don't you refund about vat? Please check it and refund fast.”

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Posted 7 years ago

“I have been to the shop last summer and I have ordered from them twice online. The service is beyond excellence”

Helpful Report

Posted 7 years ago

“Delievery prices are very expensive”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews