CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Great for shopping online as I live in Ireland”

Helpful Report

Posted 6 years ago

“Good service, loved the bag that the top came in. Made us feel that we were giving a very special gift.”

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Posted 6 years ago

“Quick delivery. Excellent packaging. Just a shame the hat was too small. I would definitely recommend this company and order from them again”

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Posted 6 years ago

“Absolute disgrace! Just previously ordered from your website to receive a jumper that had a mark on it! Has took me nearly 5 days to get a response from your online team and have still not got any further will never ever order from the website or shop in store again”

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Posted 6 years ago

“Always a broad range of brands and products . Friendly and helpful staff. My favourite shop.. much to the disgust of my husband .. :)”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“GREAT PRICES ,SERVICE AND QUICK DELIVERY ! Received my item next day which was too small ordered a larger size which also came next day. I was refunded for my first jacket within 3 days. i can recommend Cruise to anyone.”

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Posted 6 years ago

“Excellent clothes, fast delivery, never any issues”

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Posted 6 years ago

“Good qaulity clothes”

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Posted 6 years ago

“Amazing things online and in store, had no issues and it was delivered very quick!!”

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Posted 6 years ago

“Great selection of high quality products, delivery service was spot on too! Thanks again Richard S”

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Posted 6 years ago

“Great value and very speedy delivery”

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Posted 6 years ago

“The cruise team are fast and efficient from ordering to your items reaching you. There always great items to choose from.”

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Posted 6 years ago

“Great prices and quick delivery for goods on website. Recommended!”

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Posted 6 years ago

“Great service, delivery always on time. Bought boys Fendi jacket on sale, great quality. Cruise has great variety of designer clothes for kids.”

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Posted 6 years ago

“Yes very nice love it”

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Posted 6 years ago

“Bought a jumper online and when it arrived it was stained down the front and had red hairs on the back off jumper. I emailed customer services to resolve this twice and they did not get back to me !!!”

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Posted 6 years ago

“Very quick and efficient service. A vey well informed delivery service.”

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Posted 6 years ago

“Top arrived with a hole in which obviously can’t be helped on your part however I have been in touch via email and phone call to arrange a return but so far had no instructions as to where to send back to and not getting replies to e-mail now.”

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Posted 6 years ago

“Top quality stuff as always, better shopping online, then going in shop, just put your prices down abit more! 😃”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews