CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking from start to. I ordered a stone island jumper for my husbands birthday, money was taken and 5 minutes later I was advised it wasn’t in stock and I had to wait up to 5 working days for the money to be refunded. Despite this the website still remained to show his size was in stock. When I got my money back I then ordered 2 jumpers (Vivienne Westwood and CP). The delivery arrived but had been split - I had not been made aware of this. By this point my husbands birthday had passed. Eventually the second part of the order arrived, the CP jumper. As soon as I took it out the bag I immediately noticed there was a mark on the front. Not only is it’s shocking that something so expensive had been dispatched with a mark, someone had tried to remove the mark (unsuccessfully) and as a result the colour had been affected in that area and was now a white patch! We then tried to return this jumper to the Edinburgh store to be told, before even explaining the situation or taking the item out the bag, the lady abruptly told us they don’t do returns! This I know is a lie as my brother in law had been in returning an item last week with no issues. After the shocking service I refuse to pay to return this item, I have spent enough with Cruise. Please can you arrange for a manager to contact me (07725512700) ASAP to resolve.”

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Posted 5 years ago

“customer service unhelpful and poor wouldn’t buy from cruise again”

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Posted 5 years ago

“Fantastic no issues great choice of clothes love cruise”

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Posted 5 years ago

“Beautiful sale online absolutely love it”

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Posted 5 years ago

“Good selection of clothes easy to order quick delivery”

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Posted 5 years ago

“Excellent service for next day delivery but could not find the Edinburgh store in click and collect only Glasgow even though Edinburgh is the Capital of Scotland.”

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Posted 5 years ago

“Ordered boss trainers and when they came they were obviously already used, muddy and torn, sent them straight back and now waiting for your response, they was also a debit credit card receipt in with them from another shop, very disappointed”

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Posted 5 years ago

“Terrible service. Ordered a mans jumper well over a week ago. What arrived was a pair of womens pool sliders! Spent 40 minutes on the phone waiting to get through to someone to get it resolved to be told they will pick the sliders up the next day and arrange next day delivery for the jumper.... I'm still waiting! And it was for a birthday present which has now long passed.”

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Posted 5 years ago

“I'm returning”

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Posted 5 years ago

“As long as you get items delivered you will be OK dpd don't do next day delivery 🤣🤣🤣”

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Posted 5 years ago

“Great item and easy exchange option .. will use again”

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Posted 5 years ago

“Order arrived promptly. Returns are easy too with good communication”

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Posted 5 years ago

“Terrible I bought a stone island jacket it arrived with no badge contacted 3 times now and no one has done a thing, will never shop with you again!!”

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Posted 5 years ago

“I don’t know if any other high end retailer that charges so much for delivery, and doesn’t do free returns! I sent almost £609 in one transaction and had to pay £7 for delivery, that took 6 days! Very disappointing,”

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Posted 5 years ago

“Very good shopping experience”

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Posted 5 years ago

“The process of shopping, ordering and delivery was easy and efficient. Quality of product was amazing! Only downside was that the confirmation email for order came as the product was dispatched rather than straight after ordering. Overall it was a fab shopping experience!”

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Posted 5 years ago

“Great choice quick delivery easy transactions”

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Posted 5 years ago

“Excellent shop. Shipment could be more speedy.”

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Posted 5 years ago

“Shocking service, paid for next day delivery had no updates til two days after my delivery date, offered a refund still waiting for a refund, to say you market big brand and not cheap brands the service is ridiculous, appalling Oh to add to that my box wasn’t the original.”

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Posted 5 years ago

“The worst customer experience I’ve ever had the,the customer care is a joke,hours on the phone stuck in queues NEVER AGAIN”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews