CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know if any other high end retailer that charges so much for delivery, and doesn’t do free returns! I sent almost £609 in one transaction and had to pay £7 for delivery, that took 6 days! Very disappointing,”

Helpful Report

Posted 6 years ago

“Very good shopping experience”

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Posted 6 years ago

“The process of shopping, ordering and delivery was easy and efficient. Quality of product was amazing! Only downside was that the confirmation email for order came as the product was dispatched rather than straight after ordering. Overall it was a fab shopping experience!”

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Posted 6 years ago

“Great choice quick delivery easy transactions”

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Posted 6 years ago

“Excellent shop. Shipment could be more speedy.”

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Posted 6 years ago

“Shocking service, paid for next day delivery had no updates til two days after my delivery date, offered a refund still waiting for a refund, to say you market big brand and not cheap brands the service is ridiculous, appalling Oh to add to that my box wasn’t the original.”

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Posted 6 years ago

“The worst customer experience I’ve ever had the,the customer care is a joke,hours on the phone stuck in queues NEVER AGAIN”

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Posted 6 years ago

“Amazing cloth a ever wear from Cruise and delivered on time perfect as always”

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Posted 6 years ago

“Great service, I had a query with my order and the response was really quick and provided the information I needed. Excellent after service as well as sales service”

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Posted 6 years ago

“Excellent service, very pleased with the whole process”

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Posted 6 years ago

“Ordered items on-line then I get an email saying the item is not in stock.Not good enough”

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Posted 6 years ago

“RETURNS ARE NOT FREE UNLIKE OTHER COMPANIES.”

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Posted 6 years ago

“Delivery too dear @£6.99”

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Posted 6 years ago

“Very good system, good delivery”

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Posted 6 years ago

“Sandra, how dare you attack other fellow reviewers, maybe you had a good product that was ordered but not everyone get the 5 star treatment unlike you, your a stuck up Bitc* and you should stop leaving your stupid comment here.”

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Posted 6 years ago

“are you talking to me”

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Posted 6 years ago

“which sandra ?”

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Posted 6 years ago

“sandra your a f*cking clown mate”

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Posted 6 years ago

“absalute great business ya ken”

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Posted 6 years ago

“Shopped on here a couple of items. Always had a great experience, fast delivery and items come arrived in perfect shape.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews