CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shop. Shipment could be more speedy.”

Helpful Report

Posted 6 years ago

“Shocking service, paid for next day delivery had no updates til two days after my delivery date, offered a refund still waiting for a refund, to say you market big brand and not cheap brands the service is ridiculous, appalling Oh to add to that my box wasn’t the original.”

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Posted 6 years ago

“The worst customer experience I’ve ever had the,the customer care is a joke,hours on the phone stuck in queues NEVER AGAIN”

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Posted 6 years ago

“Amazing cloth a ever wear from Cruise and delivered on time perfect as always”

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Posted 6 years ago

“Great service, I had a query with my order and the response was really quick and provided the information I needed. Excellent after service as well as sales service”

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Posted 6 years ago

“Excellent service, very pleased with the whole process”

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Posted 6 years ago

“Ordered items on-line then I get an email saying the item is not in stock.Not good enough”

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Posted 6 years ago

“RETURNS ARE NOT FREE UNLIKE OTHER COMPANIES.”

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Posted 6 years ago

“Delivery too dear @£6.99”

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Posted 6 years ago

“Very good system, good delivery”

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Posted 6 years ago

“Sandra, how dare you attack other fellow reviewers, maybe you had a good product that was ordered but not everyone get the 5 star treatment unlike you, your a stuck up Bitc* and you should stop leaving your stupid comment here.”

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Posted 6 years ago

“are you talking to me”

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Posted 6 years ago

“which sandra ?”

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Posted 6 years ago

“sandra your a f*cking clown mate”

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Posted 6 years ago

“absalute great business ya ken”

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Posted 6 years ago

“Shopped on here a couple of items. Always had a great experience, fast delivery and items come arrived in perfect shape.”

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Posted 6 years ago

“Was delivered very quick”

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Posted 6 years ago

“I have been happy with products bought, unfortunately delivery has failed 2 out 4 orders, I would suggest Royal Mail next day or tracked 24, I know for a fact it’s cheaper than £9.99”

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Posted 6 years ago

“I purchased two shirts that wasn’t made clear they was either boy or girl models so I now need to return two shirts costing me 700 pound”

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Posted 6 years ago

“Paid for next day delivery ..... took 3 working days . Poor”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews