CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A better description of the fit of the garment ie Xtra slim- regular/oversized. UK sizes guide would be helpful too”

Helpful Report

Posted 5 years ago

“The procuct itself was fine but from placing the order I didn’t hear anything in 4 days to let me know it had even been dispatched, not very good Customer service considering postage and packaging was £6.99”

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Posted 5 years ago

“Excellent online service, quick and easy and despatched same day.”

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Posted 5 years ago

“I ordered 3 pairs of shoes. The first one Timberland I received has nothing to do with the on picture of the shoes. The one I received was not leather. Second one, I ordered was 41 and it came 45. The third one was much smaller than I ordered. I returned all of them and they are asking me to pay £13 Parcelforce postage Never again!”

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Posted 5 years ago

“I’m not know if you can say that I am happy, anti-theft on the sweater and patch. waiting for an answer and a gesture.”

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Posted 5 years ago

“Scarf was knotted up and it wasn’t til a few days later scarf has a pulled thread but have discarded my reciept”

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Posted 5 years ago

“I ordered 5 items on the morning of 26th January, I paid £6.99 for standard delivery. Three of the items arrived on the 22nd and the remaining items on the 27th, which is simply not good enough when paying £7 for delivery. One of the items still had a security tag on it, I will now have to post it back at my own expense. Overall not a great customer experience.”

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Posted 5 years ago

“wrong order arrived, customer service terrible one hour before I got through and the problem is still not resolved.”

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Posted 5 years ago

“Dreadful customer service. Took my payment then proceeded to send me the entirely wrong item. I had to go to the inconvenience of returning this to a local store then contacting Cruise 3 times to investigate where exactly my original item was. That was a week ago & I’m still waiting - with no useful information. Will never use this company again”

Helpful Report

Posted 5 years ago

“Shopping with cruise was so easy, there online page is so easy to navigate, all items ordered received were beautifully packaged. I did email customer services to see if my order was coming in to parts and the reply was straight away.read so many bad reviews. My experience was excellent. Will be shopping again .”

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Posted 5 years ago

“Very quick delivery and updates. Good presentation of products with flannels bag”

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Posted 5 years ago

“Excellent!”

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Posted 5 years ago

“Excellent service and quality goods”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“A pair of sliders I purchased online arrived in store and had been previously worn and were dirty. The store attended couldn’t care less and advised I would have to do an online return. I asked her to check if any other stores nearby had them as I required them for a birthday gift the next day. Absolutely ridiculous service, staff need training on how to assist clients and the fact that the order value was high and I was still charged delivery to the store. Pathetic. Would not rate this store at all and certainly won’t purchase again in future.”

Helpful Report

Posted 5 years ago

“Brilliant top”

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Posted 5 years ago

“Generally impressed with the service. Item delivered within the stated timescale. Jacket cost £850 and was only packaged in a plastic shipping bag. Luckily it appears to be fine. Competitors use cardboard boxes to enhance protection when shipping. Delivery charge on an item of this value is annoying.”

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Posted 5 years ago

“Good service and website”

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Posted 5 years ago

“Delivery should be free it’s ridiculous that all delivery costs including returns are at the expense of the customer especially when this is even when you spend £100+”

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Posted 5 years ago

“Great service and fast delivery definitely use again”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews