CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a phone case for my sons birthday and paid £10 next day delivery it didn’t arrive I was refunded the delivery fee but nearly a week later and several emails I had had no phone case and no answers until I said I was taking the matter further the money suddenly appeared in my bank for the phone case and an email stating the parcel had been damaged in transit and couldn’t be sold”

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Posted 6 years ago

“Fast delivery, god service”

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Posted 6 years ago

“Ordered a baseball cap and I was happy with it for the price, and it arrived in nit bad time, but £6.99 for delivery is quite steep.”

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Posted 6 years ago

“Good quality and fast delivery. Like this service 👍”

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Posted 6 years ago

“Previous order was a disaster Great Buisness that could be a whole lot better and would make far more profits if got the service right”

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Posted 6 years ago

“Bought 3 items from Cruise. Two of the 3 were in great condition but the 3rd which were shoes were horrible. The left was fine but the right looked like it was a tester shoe for people to try in the store. It was stretched , scruffy & scratched in numerous places. I returned the to get a refund as I don’t know if I’ll buy shoes from them again. Also if it was a faulty item why do I have to pay for postage ?? I could understand if I just didn’t like them but you gave me worn/used shoes and I have to waste my time & money again ?? That’s just not right when you’ve just spent £600 on these items!!”

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Posted 6 years ago

“Ordered a pair of shoes that were too big paid delivery then had to pay to return them so basically cost me £10 for absolutely nothing. Tried to exchange the shoes for another size, they said they didn’t have it in stock. I seen them the following day and they did had them in stock so paid postage again. I definitely think that when your doing an exchange you should get your postage paid!”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Brilliant service and very quick”

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Posted 6 years ago

“Quality service & a genuine product. Only gripe was if ya spending £300 I’d of liked free next day delivery”

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Posted 6 years ago

“Friendly staff, not pretentious even though expensive store compared to other high end stores.”

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Posted 6 years ago

“Smooth purchase and everything about the sales/items where what I expected. Only issue i had was that I was told my items would be delivery on the tuesday (I got it off work) and they didnt arrive u til the wednesday.”

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Posted 6 years ago

“Impressed with my order. Only negative is delivery charges”

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Posted 6 years ago

“Prices are far far too over priced and it’s shocking that you still need to pay for delivery when it’s over £300”

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Posted 6 years ago

“correct price, fast shipment,a pleasure to deal with CRUISE!”

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Posted 6 years ago

“Great items, great prices, good delivery.”

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Posted 6 years ago

“Very fast shipping and good discount! Thank you, will order again :)”

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Posted 6 years ago

“Amazing site. Delivery was a lot quicker than expected, great prices and clothes were top quality”

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Posted 6 years ago

“One of the top places in Glasgow, the staff are so friendly, welcoming and helpful in each floor male and female section.”

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Posted 6 years ago

“Yous sent out wrong jacket ( £625 ) but charged me £1350 for the Jacket I was supposed to get, tried calling yous for 4 days to be put onto computer and told I was 2and in the que this did not change to 1st or even an answer! Each time I was over 50 mins waiting then the phone would cut off! 4 times this happened I emailed yous no reply! I've sent everything back and finally got someone on the phone yesterday named Dean it also cost me a further £17.70 to send this back to yous, it's the worst service I've ever received from an online shop I spend £2,357 with yous. To say I'm unhappy is an understatement.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews