CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous order was a disaster Great Buisness that could be a whole lot better and would make far more profits if got the service right”

Helpful Report

Posted 6 years ago

“Bought 3 items from Cruise. Two of the 3 were in great condition but the 3rd which were shoes were horrible. The left was fine but the right looked like it was a tester shoe for people to try in the store. It was stretched , scruffy & scratched in numerous places. I returned the to get a refund as I don’t know if I’ll buy shoes from them again. Also if it was a faulty item why do I have to pay for postage ?? I could understand if I just didn’t like them but you gave me worn/used shoes and I have to waste my time & money again ?? That’s just not right when you’ve just spent £600 on these items!!”

Helpful Report

Posted 6 years ago

“Ordered a pair of shoes that were too big paid delivery then had to pay to return them so basically cost me £10 for absolutely nothing. Tried to exchange the shoes for another size, they said they didn’t have it in stock. I seen them the following day and they did had them in stock so paid postage again. I definitely think that when your doing an exchange you should get your postage paid!”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Brilliant service and very quick”

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Posted 6 years ago

“Quality service & a genuine product. Only gripe was if ya spending £300 I’d of liked free next day delivery”

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Posted 6 years ago

“Friendly staff, not pretentious even though expensive store compared to other high end stores.”

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Posted 6 years ago

“Smooth purchase and everything about the sales/items where what I expected. Only issue i had was that I was told my items would be delivery on the tuesday (I got it off work) and they didnt arrive u til the wednesday.”

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Posted 6 years ago

“Impressed with my order. Only negative is delivery charges”

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Posted 6 years ago

“Prices are far far too over priced and it’s shocking that you still need to pay for delivery when it’s over £300”

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Posted 6 years ago

“correct price, fast shipment,a pleasure to deal with CRUISE!”

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Posted 6 years ago

“Great items, great prices, good delivery.”

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Posted 6 years ago

“Very fast shipping and good discount! Thank you, will order again :)”

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Posted 6 years ago

“Amazing site. Delivery was a lot quicker than expected, great prices and clothes were top quality”

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Posted 6 years ago

“One of the top places in Glasgow, the staff are so friendly, welcoming and helpful in each floor male and female section.”

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Posted 6 years ago

“Yous sent out wrong jacket ( £625 ) but charged me £1350 for the Jacket I was supposed to get, tried calling yous for 4 days to be put onto computer and told I was 2and in the que this did not change to 1st or even an answer! Each time I was over 50 mins waiting then the phone would cut off! 4 times this happened I emailed yous no reply! I've sent everything back and finally got someone on the phone yesterday named Dean it also cost me a further £17.70 to send this back to yous, it's the worst service I've ever received from an online shop I spend £2,357 with yous. To say I'm unhappy is an understatement.”

Helpful Report

Posted 6 years ago

“I’m a loyalty customer of your shop for years and would like to receive more VIP discount. So far only received 1 birthday discount code from last year.”

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Posted 6 years ago

“I bought a lot of products in your shop But at one point your shop refused to accept my card. I still want to buy the product in your shop Can you solve this problem for me?”

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Posted 6 years ago

“Packaging needs upgrading!”

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Posted 6 years ago

“ALL GOOD, sent out as promised and email confirmation was updated regularly”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews