CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had 3 orders of boots cancelled! Furthermore the amounts have been hold on my credit card. One payment has been hold for 9 days now and customer service is saying they can't help, because it's automatically released?? 9 days?? That's insane for an item I had ordered for one hour and than got cancelled. Also one order was incomplete and I had to send pictures of the package, because after investigation the warehouse confirmed that my package was complete? And the stock level was correct? I wasn't lying... received the missing item, so problem eventually solved, but not happy with the service at all!!”

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Posted 8 years ago

“Cruise very reliable site fast and well packaged postage cannot fault them a* all round would highly recomend ..”

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Posted 8 years ago

“Great sale prices and really fast delivery. Only thing that stops this being a five star review is that you have to pay postage and also pay for postage on any returns.”

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Posted 8 years ago

“Speedy delivery and quality goods.”

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Posted 8 years ago

“Delivery is very fast. Returns are processed and refunded quickly too.”

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Posted 8 years ago

“Absolutely over the moon ordered 1 day and had parcel delivered next day fantastic service”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Been a shopper of cruise for a long time and I can't fault them on experience and customer services and will continue to use and support this fantastic company”

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Posted 8 years ago

“Very pleased with range, easy to navigate website with good customer service.”

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Posted 8 years ago

“Excellent products and service with delivery, thank you! 👍🏻”

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Posted 8 years ago

“Quality products, delivered rapidly. High end hassle free online shopping. 10 out of 10”

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Posted 8 years ago

“Speedy delivery. Good products as describe”

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Posted 8 years ago

“Excellent range of designer clothing accessories and footwear great customer service and excellent dispatch delivery times”

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Posted 8 years ago

“Excellent range of designer clothing accessories and footwear great customer service and excellent dispatch delivery times”

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Posted 8 years ago

“Fantas website easy to use and great dispatch times along with an exceptional designer collection”

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Posted 8 years ago

“Had to pay £5.99 delivery fee on an order over £150. Ridiculous”

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Posted 8 years ago

“Love cruise. Favourite store. Has wide variety. Best sale prices compared to other luxury stores.”

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Posted 8 years ago

“Always a pleasure to deal with.”

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Posted 8 years ago

“Still not received the delivery and no email update”

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Posted 8 years ago

“Fast delivery. A++++”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews