CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shopping experience with quick sending of item. Loved the way the clothing was packed and inserted into a protector. Would definitely use CRUISE again in the future.”

Helpful Report

Posted 6 years ago

“I ordered two C.P Company Goggle Hoodies (£215 each) in two different sizes in order to check which size fit better as C.P can be a bit hit and miss with sizes. Despite paying over £400 I still had to pay for delivery, the option of £5.99 for Standard or £9.99 for next day. I opted for next day given it was only £3 more but an added expense. Usually most retailers offer online postage insentives such as spending over £50 or £100 qualify’s for free delivery. The items were recieved on time (next day) which is where the two stars come in. Other than that I was left utterly unimpressed with the upfront service of aftersales. One of the hoodies was correctly packaged in it’s original packaging with tissue paper etc. The other was loose in the bag although did still have original tags. Unfortunately for me the size I required to keep was the hoody that was loose, but on inspection I noticed the item was damaged and had a tear on the left hand shoulder. No surprise since it seems this item had already been sent out or used in display, however all items are supposedly checked before being posted. This predicament now left me with the need to return both items, again this was at my expense and since I was sending two items based on weight cost me another £6.50 to return recorded delivery. After no notification was recieved to advise my items had been correctly returned and recieved I checked the tracking number of my postage to note that they had indeed been returned and signed for. Given I had not been advised of this and part of the order was to be exchanged I contacted customer services to confirm they had in fact signed for the order and processed my return and exchange. I recieved a reply saying that all orders should be sent back recorded delivery (which it was) and that upon reciept it can take up to 10 days to process! I understand a delay in receiving a refund but surely 10 days to acknowledge one is extreme. I have since been sent two emails, one to advise that my refund has been processed and one to advise that my exchange has been processed. No email confirmation however or detail has been provided to explain when I can expect to recieve my items or how these have been posted. So despite the initial outlay for next day delivery on the first order and the return postage I also had to pay, I have no idea how or when Cruise intend to get my order to me now that it has been processed for exchange. All this has been done at pace on my end also given that I was looking for the item for a weekend away which I have coming up, but now I’m unsure if I will have the item or not. This service seems extremely disproportionate to the cost of items purchased and for a company of Cruise’s standard. It’s definitely not what I have experienced previously when shopping in store and will serve as a reminder not to go through the hassle of dealing online again.”

Helpful Report

Posted 6 years ago

“First purchase will use again very happy”

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Posted 6 years ago

“Good service, fast delivery”

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Posted 6 years ago

“Fast delivery , excellently packaged products , delighted with my purchase , would recommend and will use again .”

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Posted 6 years ago

“I need to send them back you sent wrong size its UK size 9 you sent me size 8”

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Posted 6 years ago

“You’d think placing an order of almost £350 including a cap that they would box the order to prevent any damage occurring to the peak of the cap during transit. The jumper and cap which I’d bought came in a Jiffy bag, fortunately the peak of the cap was not damaged however the state that some of my parcels have arrived in the past which have just been in Jiffy bags I can imagine many items becoming damaged in transit. I’ve placed orders for far lower amounts from other reputable fashion websites and they’ve arrived in boxes to prevent any damage occurring in transit.”

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Posted 6 years ago

“Fast delivery and loved my item”

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Posted 6 years ago

“Had no problems with ordering my product or delivery. The process was simple and it came when it was expected for delivery. Will be using the company again.”

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Posted 6 years ago

“The worst customer service I have ever dealt with will never use again ....”

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Posted 6 years ago

“Excellent communication, speedy international delivery, will shop with Cruise again.”

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Posted 6 years ago

“Always a top class service Thanks as always !!!”

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Posted 6 years ago

“fast delivery and good quality of product”

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Posted 6 years ago

“Ordered a medium top as a birthday present for my brother, when the top arrived it looked massive however the labels stated medium. I compared the top with another medium and this top looks like an XL size, will never shop with CRUISE again!!”

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Posted 6 years ago

“Item arrived very quickly but was disappointed after spending time over £300 that i had to pay £6.99 delivery! Also disappointed that the item came in a plastic bag, again fir that amount if money i would have expected a gift box!”

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Posted 6 years ago

“Good service but think delivery should be free for when items are over a certain price.”

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Posted 6 years ago

“Just like flannels but actually came on time.”

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Posted 6 years ago

“Great service. Ordered item and it was delivered on time with full updates. Item was exactly as described.”

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Posted 6 years ago

“Delivery is always fast & efficient. However I think different designers have a variation of their own sizes. Maybe this could be made a little clearer under the item description as often it states ‘true to size’ which often creates a misleading view. For example Off White joggers states ‘model is...... height & wear a size ........The comparison was a massive difference. My son is almost 6ft & medium waist. Waist was perfect but length was far too long. Cruise should value their loyal customers & offer free returns.”

Helpful Report

Posted 6 years ago

“Good service and good packaging . Shame delivery charges and on returns when paying a lot on goods.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews