CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction. Super fast delivery with fantastic quality products.”

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Posted 7 years ago

“Terrible customer service ordered next day delivery on 410£ Gucci trainers never received them until 3 days after I ordered them and then they sent me the wrong trainers won't be using cruise clothing again”

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Posted 7 years ago

“Great service, fast dwlivery, i will certainley be using them again.”

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Posted 7 years ago

“Very good service I recommand it 🤗”

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Posted 7 years ago

“Great service with fast delivery”

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Posted 7 years ago

“Unfortunately the shoes I ordered were too small so I had to send back (not the reason for the poor review). I filled out the paperwork to order a larger size and sent them back. This morning they have decided to refund me instead and having spoken to customer services, I was told that I would need to place a new order and then email in to try and claim the delivery costs back. Given the form was clearly labelled including comments this is very frustrating.”

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Posted 7 years ago

“Delivery is fast and the packing which items come in itself is very high quality.”

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Posted 7 years ago

“Delivery taking forever and receiving false emails about arrival, not impressed”

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Posted 7 years ago

“Excellent choice of clothes and never any problem to return items. Only complaint is the delivery charge.”

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Posted 7 years ago

“Very impressed! Quick efficient service and high quality goods. Also returns and exchanges very straightforward and absolutely no problem. Will definitely shop with CRUISE online in future.”

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Posted 7 years ago

“Came on time and the prices are very reasonable”

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Posted 7 years ago

“I ordered a £900 Valentino bag online. It retails at £1800 and it really looked like a bargain. Unfortunately I was so disappointed by the condition of both the packaging and the product. It arrived in a black plastic ‘bin bag’, with the Bag itself wrapped in bubblewrap and squashed to oblivion!! No tissue infill and what can only be described as ex-worn-shopfloor condition, it was creased and pok-marked all over. I wouldn’t pay £50 for this, never mind £900! Dear Cruise!, you really need to up the ante on quality of presentation, this was appalling. I returned this and bought a Gucci bag from MyTheresa which arrived in its proper Gucci Box, with Certificate and within a quality solid MyTheresa gift box. 1 Star !!”

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Posted 7 years ago

“I am very pleased with my Burberry raincoat - just what I wanted and at an amazingly reduced price. Delivery service was super quick.”

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Posted 7 years ago

“Easy ordering and quick delivery”

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Posted 7 years ago

“My shopping experience was great. The delivery came earlier than I expected, which was amazing. The product quality is excellent. I recommend this to everyone.”

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Posted 7 years ago

“Exceptionally clear purchasing details. It was easy to indicate dispatch of order to a different Country to that to which the bill was to be paid. Additionally tracking details where in the language to which the order was to be delivered. It arrived exacty on time. Well done!”

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Posted 7 years ago

“Quality top, delivery sooner than expected. Excellent service”

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Posted 7 years ago

“Great service , love my shirt”

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Posted 7 years ago

“I love Cruise. The products are of high quality and range of selections is wide. It would be helpful if you could stock more Off-White c/o Virgil Abloh low cut trainers next time. 😀”

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Posted 7 years ago

“Plenty of quality items to choose from and always at good prices. Customer care are very helpful if you have any issues.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews