CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up until my last order I would have said excellent but as I’ve still not received it and the lack of information at the moment I feel I can only review as poor .”

Helpful Report

Posted 7 years ago

“Even thou I did receive all of my order eventually, it took almost a week even thou I paid for next day shipping. I wasn’t being kept up to date on where the order was and that the clothes I ordered was out of stock, I didn’t receive any tracking emails either”

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Posted 7 years ago

“Delivery very prompt - within the week to order and arrival. Quality top class & as stated. Will be doing business again thank you!”

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Posted 7 years ago

“Ordered my top a week ago and still haven’t recieved it. Still waiting for a reply from customer services as to where it is. This is the second time this has happened will not be ordering from you again”

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Posted 7 years ago

“Very slick process, both for orders and returns, and they keep you fully informed by text/email throughout the ordering process.”

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Posted 7 years ago

“When i order i would prefer the delivery and returns to be fee on orders over £250.”

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Posted 7 years ago

“It’s good please send me free stuff, thanks”

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Posted 7 years ago

“Great fast service”

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Posted 7 years ago

“I have sent the item back to switch it for a bigger size, this was nearly a week ago and I’ve not heard anything back?”

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Posted 7 years ago

“Excellent Top quality products made even better with discount codes 😁😁 Excellent service and prompt delivery The only issue is the high delivery charge🙁”

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Posted 7 years ago

“Great products and quick delivery.”

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Posted 7 years ago

“Excellent as always”

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Posted 7 years ago

“Professional quality service”

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Posted 7 years ago

“Love the stone island top that fitted me.... not so happy I had to pay the return postage for the stone island top that didn’t fit me! I will think twice before placing an order”

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Posted 7 years ago

“Very swift delivery & everything arrived well packaged.”

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Posted 7 years ago

“Very good service, range of products. Always first choice for designer clothing.”

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Posted 7 years ago

“Will never use or this company again or promote them, absolutely disgraceful customer service”

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Posted 7 years ago

“great products, service and price”

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Posted 7 years ago

“Great service and quick delivery”

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Posted 7 years ago

“I would have giving 5 but for the price of postage, it’s double what it should be”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,537 reviews