CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and price”

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Posted 7 years ago

“Excellent customer service, prompt delivery, quality products.”

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Posted 7 years ago

“Choice, Quick, Big deal,”

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Posted 7 years ago

“Would order more stuff but delivery is too expensive and so is returning items”

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Posted 7 years ago

“I think £6.99 for delivery is a disgrace when hundreds of £££ are spent”

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Posted 7 years ago

“Competitive prices, great with extra discount but shoes boxes were damaged, dust bags dirty, and items did not feel as though they were brand new Each item looked as though it was returned by a customer previously”

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Posted 7 years ago

“Don’t like paying for postage and hate having to pay for returns , a total rip off ........”

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Posted 7 years ago

“Good website and delivery to pick up locations works well.”

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Posted 7 years ago

“Great choice of brands and great service both in store and online. A pre paid or reduced returns service would make it even better for online orders and would increase my volume of purchases.”

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Posted 7 years ago

“Great brand Quality ,great packaging Fast delivery Thanks 👍”

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Posted 7 years ago

“Great designer clothing only downside expensive delivery costs”

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Posted 7 years ago

“I’ve been shopping in Cruise in Edinburgh for over 25 years. Sadly the customer experience is increasingly poor...limited Instore offering meaning I have to shop online. However, Cruise struggle to compete there as similar retailers that I use selling high-end men’s designer clothes have free next day shipping and free returns. Cruise have adopted the same process as their low end sister companies like USC...expensive shipping and returns now at customer’s cost too. I want a customer experience synonymous with the £ I spend and the brands I buy...instead Cruise under MASH abandoned their loyalty scheme and are now closer to a Sports Direct...The end is near for me...”

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Posted 7 years ago

“Great purchase super fast delivery many thanks”

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Posted 7 years ago

“Ordered on a Saturday night delivered on Monday, Canton ask for a better service than that”

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Posted 7 years ago

“Cant believe we have to pay for delivery really poor especially when you are paying premium”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Smooth transaction and fast delivery.”

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Posted 7 years ago

“Absolutely love your product range. Website great but the only reason I wouldn’t shop with you all the time is because of your returns system. With Net a Porter, OUTNET and Farfetch returns are so quick, free and simple. I order on line because I don’t have time & the cost & time to go to a post office is prohibitive for me. Change your returns system and I would shop with you 24/7!”

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Posted 7 years ago

“Excellent service, fast delivery”

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Posted 7 years ago

“Not happy never got the 20% off that I should have got. Applied the code and it wasn’t deducted. This happened before and you corrected it but customer services refused this time.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews