CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time i have used and service been excellent and quick ,packaging good also will be ordering again”

Helpful Report

Posted 6 years ago

“Service was brilliant from start to finish”

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Posted 6 years ago

“Hello! I am very unhappy with your delivery service! February, 20 the mail has arrived. My Cruise Fashion parcel number 15501972168002. My parcel is due for delivery Mon 4th March. February,27 my parcel arrived in Kazakhstan and I received a letter saying that, the delivery date has changed on 12 March and my service- DPD Classic Import Road. I did pay for Express delivery!!!!!! Why my express delivery has changed to a classic import road? I need my parcel March 4!!! I'm flying to another city on March 5 With respects, Arislan.”

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Posted 6 years ago

“Quick and efficient service. Great bargains in the outlet section. Happy customer and will be returning again.”

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Posted 6 years ago

“Easy to order on line. Easy to select the size you need. Very fast delivery as well.”

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Posted 6 years ago

“I’m a regular customer with cruise and most orders have either been completely wrong or damaged (dirty, defaults etc). It takes a while to get through to their customer services and sometimes nothing is resolved meaning I have to return the items and paying for the return myself! Some occasions they have refunded my delivery charge but I still have to pay for return. I recently had another order and one item was completely the wrong colour and the other item was scuffed, therefore damaged. I appreciate that the items were in sale but there is nothing online to suggest that these are ex display items or damaged. Other than that, the sales can be good!”

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Posted 6 years ago

“Very easy to sort out & there was no problem with the return”

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Posted 6 years ago

“The delivery was fast, and the order arrived perfectly.”

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Posted 6 years ago

“0rders always received on time and in perfect condition, courier service DPD are very good only down side with Cruise is delivery charge excessive in comparison to other retailers.”

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Posted 6 years ago

“Product was a good price and the delivery was so quick! Will be ordering again from CRUISE.”

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Posted 6 years ago

“Paid for next day delivery took 3 days for delivery”

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Posted 6 years ago

“They are beautiful people located in Glasgow whom sell high quality products with, in my opinion, fair price.”

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Posted 6 years ago

“Fast delivery, good product, good deal, easy to use website.”

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Posted 6 years ago

“Lots of great selections. Would definitley reccomend and continue to use. Wouldn't give 5 start however as I don't agree with paying for any returns/exchanges.”

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Posted 6 years ago

“My YSL bag is fabulous, and the service from Cruise was brilliant.”

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Posted 6 years ago

“goods arrived on time , product was excellent . throughout the entire process i was informed by email and by text . all good”

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Posted 6 years ago

“Great service but having to pay £15 for a return doesn’t make sense to me from a big company such as yourself when smaller company’s offer free returns. This is off putting from ordering with you online. Won’t be ordering again for this reason”

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Posted 6 years ago

“Great Price....Fast Delivery....Happy Customer”

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Posted 6 years ago

“Great service item was revived on time”

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Posted 6 years ago

“Excellent Coat & Excellent service”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews