CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will shop with Cruise regular now & I am extremely happy with speedily delivery.”

Helpful Report

Posted 7 years ago

“Great service,will definitely use again👍”

Helpful Report

Posted 7 years ago

“Still haven’t received my delivery , dpd delivery service has been an absolute joke my parcels failed to make the truck 5 days in a row I changed the adress from a work adress to a home as I would no longer be at work at the time the allocated for delivery and I’ve just received a call to state it will be delivered to the work adress today ! Delivery service is shocking”

Helpful Report

Posted 7 years ago

“Great product and price. Ordered it on Saturday and was with me on Monday afternoon. Will definitely be coming back”

Helpful Report

Posted 7 years ago

“I’ll Always use cruise ! It’s my is my Number 1 ! Brilliant ! I’ll Always shop @ cruisefashion Thankyou cruise x”

Helpful Report

Posted 7 years ago

“First time i have used and service been excellent and quick ,packaging good also will be ordering again”

Helpful Report

Posted 7 years ago

“Service was brilliant from start to finish”

Helpful Report

Posted 7 years ago

“Hello! I am very unhappy with your delivery service! February, 20 the mail has arrived. My Cruise Fashion parcel number 15501972168002. My parcel is due for delivery Mon 4th March. February,27 my parcel arrived in Kazakhstan and I received a letter saying that, the delivery date has changed on 12 March and my service- DPD Classic Import Road. I did pay for Express delivery!!!!!! Why my express delivery has changed to a classic import road? I need my parcel March 4!!! I'm flying to another city on March 5 With respects, Arislan.”

Helpful Report

Posted 7 years ago

“Quick and efficient service. Great bargains in the outlet section. Happy customer and will be returning again.”

Helpful Report

Posted 7 years ago

“Easy to order on line. Easy to select the size you need. Very fast delivery as well.”

Helpful Report

Posted 7 years ago

“I’m a regular customer with cruise and most orders have either been completely wrong or damaged (dirty, defaults etc). It takes a while to get through to their customer services and sometimes nothing is resolved meaning I have to return the items and paying for the return myself! Some occasions they have refunded my delivery charge but I still have to pay for return. I recently had another order and one item was completely the wrong colour and the other item was scuffed, therefore damaged. I appreciate that the items were in sale but there is nothing online to suggest that these are ex display items or damaged. Other than that, the sales can be good!”

Helpful Report

Posted 7 years ago

“Very easy to sort out & there was no problem with the return”

Helpful Report

Posted 7 years ago

“The delivery was fast, and the order arrived perfectly.”

Helpful Report

Posted 7 years ago

“0rders always received on time and in perfect condition, courier service DPD are very good only down side with Cruise is delivery charge excessive in comparison to other retailers.”

Helpful Report

Posted 7 years ago

“Product was a good price and the delivery was so quick! Will be ordering again from CRUISE.”

Helpful Report

Posted 7 years ago

“Paid for next day delivery took 3 days for delivery”

Helpful Report

Posted 7 years ago

“They are beautiful people located in Glasgow whom sell high quality products with, in my opinion, fair price.”

Helpful Report

Posted 7 years ago

“Fast delivery, good product, good deal, easy to use website.”

Helpful Report

Posted 7 years ago

“Lots of great selections. Would definitley reccomend and continue to use. Wouldn't give 5 start however as I don't agree with paying for any returns/exchanges.”

Helpful Report

Posted 7 years ago

“My YSL bag is fabulous, and the service from Cruise was brilliant.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,537 reviews