CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really quick and easy to find what I wanted and purchasing was the same. I think delivery prices should be lowered as they are quite pricey, although did come within 2 days”

Helpful Report

Posted 6 years ago

“Disappointed with delivery and returns charges especially when your spending a lot of money”

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Posted 6 years ago

“I was very disappoint to find that after spending more than £300, I had to not only pay £6 postage but then also pay for returning one of the items, due to it not looking like the image online. I don't think I will buy form this website again!”

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Posted 6 years ago

“I think cruise has a great selection of clothes apart from the Burberry collection could you try and get more selection of jackets from Burberry thanks”

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Posted 6 years ago

“Very pleased with my goods and the service was exlent would shop again with cruise”

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Posted 6 years ago

“Product was well packaged and delivery was quick and efficient”

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Posted 6 years ago

“First time I have used this company very impressed the service first class my order arrived within 3 days of ordering and came nicely packed unfortunately had to send item back due to not being suitable for me but excellent products speed of notifying me about my credit excellent. Definitely will use again.Allen.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“The service is excellent and very quick delivered my Hugo Boss Trainers shoes. Hreat quality of shoes. The price is excellent too. Very nice running shoes. Thanks just I wanted...”

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Posted 6 years ago

“Excellent service and price”

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Posted 6 years ago

“I think paying for delivery and then having to pay again to return items of such good quality is totally Unnecessary.”

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Posted 6 years ago

“I’m a regular shopper at cruise that being the store more than online so when I do find something nice online I will get it but being charged for delivery and then charged to return for an exchange is shocking when you spend a lot of money on an item you can get free delivery and returns on most retailer sites these days I think cruise need to offer this and it would make it a much better service”

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Posted 6 years ago

“Great service, next day delivery very fast and swift. All in all really happen with Cruise.”

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Posted 6 years ago

“I loved the jacket but was a bit sceotical as to wether it was genuine”

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Posted 6 years ago

“Hi i did receive my parcel quiet quick which i found excellent unfortunately i had to return parcel as I ordered the wrong size i have returned the parcel with instructions of which size i require so i'm just waiting for the right size now”

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Posted 6 years ago

“The delivery cost for online orders is ridiculous.”

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Posted 6 years ago

“Excellent service very quick delivery. The reason for 4* and not 5* is having to pay postage on such an expensive item. Mopping it up in the price would give better customer satisfaction. The item was well packaged and has been put away for my sons birthday.”

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Posted 6 years ago

“Lovely item, as it is a gift for someone I hope they like it as much as I do. However, I must say I think the delivery charge is quite high considering how much is being spent online.”

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Posted 6 years ago

“Great service. Goods delivered as promised.”

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Posted 6 years ago

“Good and quick, efficient delivery”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews