CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most items OK could do with better photos of items and size description”

Helpful Report

Posted 6 years ago

“Received a jacket on Friday for a night out on Saturday, got the iteam and was about to leave untill a family member pointed out a small rip on the left arm.”

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Posted 6 years ago

“Love Cruise, if you want quality which lasts this is thee place to buy. I adore the packaging you receive the clothing in, use these cloth zip bags when I go on holiday. All round perfection.”

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Posted 6 years ago

“Super!! Snelle levering en goede track en tracé.”

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Posted 6 years ago

“Didn't have my order in stock, sorted it helpfully, quickly, and professionally will use again. ***** it's 5 stars from me”

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Posted 6 years ago

“Quick dispatch and delivery”

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Posted 6 years ago

“I have not received my parcel so I cannot give a rating. Please tel me when to expect it.”

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Posted 6 years ago

“Great price in sale, fast delivery”

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Posted 6 years ago

“Visited the newcastle store and got great help. Didn't have my size but checked online stock for me and found the jeans I was after. Ordered and they arrived 2 days later.”

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Posted 6 years ago

“Great choice of clothing, very easy ordering system, very fast delivery service.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“Fantastic service received items within 2 days .”

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Posted 6 years ago

“No complaints very impressed but surprised to find goods delivered in a Flannels bag.”

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Posted 6 years ago

“Fast delivery. Item in a pristine condition. Good price, even though it seems it was cheaper on the physical store it came from.”

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Posted 6 years ago

“Excellent service with regular texts and emails and extremely pleased with my purchase. Will definitely use Cruise again and will recommend to others.”

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Posted 6 years ago

“I will shop with Cruise regular now & I am extremely happy with speedily delivery.”

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Posted 6 years ago

“Great service,will definitely use again👍”

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Posted 6 years ago

“Still haven’t received my delivery , dpd delivery service has been an absolute joke my parcels failed to make the truck 5 days in a row I changed the adress from a work adress to a home as I would no longer be at work at the time the allocated for delivery and I’ve just received a call to state it will be delivered to the work adress today ! Delivery service is shocking”

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Posted 6 years ago

“Great product and price. Ordered it on Saturday and was with me on Monday afternoon. Will definitely be coming back”

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Posted 6 years ago

“I’ll Always use cruise ! It’s my is my Number 1 ! Brilliant ! I’ll Always shop @ cruisefashion Thankyou cruise x”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews